Vivek Jain
Delhi
Summary
Over 15 years of industry experience specializing in user research, design thinking, and stakeholder collaboration. Successfully delivered digital solutions in telecom, healthcare, and fintech sectors, focusing on user-centric design and product strategy enhancement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead - Experience Design
To The New Pvt. Ltd.
Noida
08.2019 - Current
- Collaborated with client stakeholders to define product strategies and transform business needs into user-centric digital solutions.
- Led ideation sessions, workshops, and design sprints for clients across telecom, healthcare, and fintech domains.
- Translated user research, GA/Hotjar analytics, and stakeholder insights into actionable product features and design opportunities.
- Delivered user journeys, personas, wireframes, and high-fidelity prototypes to align business and user goals.
- Partnered with Product Managers and Engineers to streamline design-development workflows and ensure design consistency.
- Mentored a team of designers, conducted design reviews, and implemented design best practices to foster strong design culture.
- Actively participated in pre-sales activities, project scoping, and client pitching, contributing to business growth.
- Key Projects:
- - Ooredoo Telecom (Qatar): Redefined website/app experience aligning with new digital brand guidelines; delivered personas, journey maps, IA, wireframes, and detailed UI designs.
- - Fortis Healthcare: Led website redesign to enable seamless doctor discovery, appointment booking, and international patient journeys.
- - AudioEnhancement (USA): Designed digital signage platform and widgets for classroom technology systems.
- - CarDekho FinCare: Designed internal tool for managing revenue/expenses, improving transparency and cross-team collaboration.
Sr. UX Designer
SDG Software India Pvt. Ltd.
Noida
06.2015 - 08.2019
- Designed end-to-end product experiences, collaborating closely with stakeholders to ensure usability and business alignment.
- Conducted UX workshops, created personas, wireframes, and prototypes for enterprise applications and consumer platforms.
Sr. UX Consultant
HyTech Professionals India Ltd.
Noida
01.2014 - 06.2015
- Delivered UX solutions for web and mobile apps, applying human-centered design methods.
Lead – User Experience
Rocketalk India Pvt. Ltd.
Delhi
04.2012 - 01.2014
- Led UX initiatives for social networking and content-sharing apps.
Web & UI Designer
Medulla Soft Technologies Pvt. Ltd.
Delhi
05.2010 - 04.2012
- Designed user interfaces for web applications with focus on usability and accessibility.
Education
Diploma in Design -
Picasso Centennial Animation College
Graduation -
C.C.S University
MeerutSkills
- Ux strategy and design leadership
- Design thinking and design sprints
- User research and usability testing
- Stakeholder collaboration and workshops
- Information architecture and interaction design
- Wireframing
- Prototyping
- Visual design
- Design systems
- Process establishment
- Mentorship
- Design culture advocacy
- Pre-sales engagement
- Pitching
- scoping
- Figma
- Adobe XD
- Miro
- Hotjar
- Google Analytics
- Pen and paper
Certification
- AI for Designers – IxDF
- Accessibility: How to Design for All – IxDF
- Agile Methods for UX Design – IxDF
- Human-Computer Interaction – IxDF
- Design Thinking – IxDF
- Usability Testing Boot Camp – IxDF
- Usability Review – IxDF
Languages
- English
- Hindi
Timeline
Lead - Experience Design
To The New Pvt. Ltd.
08.2019 - Current
Sr. UX Designer
SDG Software India Pvt. Ltd.
06.2015 - 08.2019
Sr. UX Consultant
HyTech Professionals India Ltd.
01.2014 - 06.2015
Lead – User Experience
Rocketalk India Pvt. Ltd.
04.2012 - 01.2014
Web & UI Designer
Medulla Soft Technologies Pvt. Ltd.
05.2010 - 04.2012
Diploma in Design -
Picasso Centennial Animation College
Graduation -
C.C.S University
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