Vivek Jayant
Senior Branch Manager In PSB
Mumbai
Summary
Excelling as a professional in a growth oriented and reputed organisation that utilizes my expertise to the optimum possible and provides opportunities to achieve both personal and professional goals. Knowledgeable [Desired Position] with strong track record in branch management. Proven ability to lead teams to achieve operational efficiency and client satisfaction. Demonstrated skills in strategic planning and team leadership. Experienced with branch operations, team leadership, and customer relations. Utilizes strategic planning to optimize branch performance and enhance client satisfaction. Track record of fostering collaborative environment and achieving business objectives. Professional with strong leadership skills and deep knowledge of branch operations. Experienced in driving growth, managing budgets, and ensuring customer satisfaction. Effective team collaborator, adaptable to changing circumstances, and focused on achieving results. Skilled in strategic planning, staff development, and financial management. Recognized for reliability and results-oriented approach. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams. Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Branch Manager
Golden Nest, Bhayandar
06.2023 - Current
- Created new revenue streams and recruited talented staff for branch offices.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Maintained a secure environment for customers'' assets by implementing robust risk management procedures and controls.
- Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
- Negotiated favorable contracts with vendors, resulting in reduced costs for supplies and services without sacrificing quality or reliability.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Senior Branch Manager
Bank of India
10.2021 - 05.2023
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Drove process improvements which led to increased accuracy in financial reporting and reduced manual labor.
- Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Maintained a secure environment for customers'' assets by implementing robust risk management procedures and controls.
- Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
- Negotiated favorable contracts with vendors, resulting in reduced costs for supplies and services without sacrificing quality or reliability.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Designed and maintained financial models to identify and measure risks.
- Utilized financial software to prepare consolidated financial statements.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Bank Branch Manager
Bank of India
08.2021 - 09.2021
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Designed and maintained financial models to identify and measure risks.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on branch performance and growth areas.
- Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Streamlined communication between departments for better collaboration on complex projects or problem-solving situations related to client accounts or loans application processing.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Credit Monitoring Department Manager
Bank of India
04.2021 - 07.2021
- Led a team of professionals to consistently achieve or exceed performance targets.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Branch Credit Manager
Bank of India
05.2020 - 03.2021
- Led team of 03 staff.
- Brought in more than 20 % more customers in 2020 by identifying preferences and delivering desired services.
- Reviewed more than 73 financial statements per month.
- Used Finacle, IMACS and CAPS software to perform credit appraisals, document verification and loan approvals.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Conducted financial due diligence on potential investments and acquisitions.
- Utilized financial software to prepare consolidated financial statements.
- Enhanced branch profitability by optimizing the credit portfolio mix and mitigating potential risks within lending activities.
- Reviewed and approved large credit applications, exercising sound judgment in line with company policies and risk appetite.
- Wrote reports detailing branch activities.
- Designed comprehensive reports detailing portfolio performance metrics and recommendations for senior management review during strategic planning sessions.
- Identified opportunities for business expansion through careful analysis of market trends and competitor offerings within the region''s commercial lending landscape.
- Improved loan processing efficiency by streamlining credit analysis procedures and implementing standardized evaluation criteria.
- Successfully managed complex credit restructuring cases, working closely with borrowers and internal stakeholders to develop mutually beneficial solutions that minimized losses.
- Maintained up-to-date knowledge of industry trends and regulatory changes, implementing necessary adjustments to maintain competitive advantage.
- Strengthened underwriting standards by conducting regular audits of completed credit reviews and providing constructive feedback to analysts on areas for improvement.
- Streamlined interdepartmental communication channels to facilitate seamless information flow between the branch''s sales, operations, and risk management functions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Achieved consistent customer satisfaction ratings through efficient resolution of issues related to loan applications or disbursement processes.
- Developed strong relationships with key business partners, fostering collaboration to drive branch growth and performance.
- Championed an organizational culture of continuous improvement by leading initiatives focused on enhancing operational efficiency in the credit approval process.
- Conducted thorough risk assessments for complex loan applications, ensuring compliance with regulatory requirements and minimizing potential losses.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Referred delinquent accounts to collections department or outside resources.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Monitored accounts for signs of fraud and non-payment issues.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reviewed and analyzed loan procedures.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Bank Branch Manager
Bank of India
07.2018 - 04.2020
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on branch performance and growth areas.
- Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Streamlined communication between departments for better collaboration on complex projects or problem-solving situations related to client accounts or loans application processing.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Branch Manager
Bank of India
04.2017 - 06.2018
- As Branch Manager handled and headed every Department of the Branch for Branch Business Growth alongwith Compliances.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Examined customer loan applications for loan approvals and denials.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Submitted loan applications to underwriter for verification and recommendation.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Branch Credit Manager
Bank of India
08.2016 - 03.2017
- As Credit Manager, canvassed, processed and Sanctioned & Disbursed Loan Proposals (Retail, MSME and Agri and Gold Loans).
- Did Audit Compliance.
- Reduced delinquency rates with proactive monitoring and timely intervention strategies for at-risk clients.
- Enhanced branch profitability by optimizing the credit portfolio mix and mitigating potential risks within lending activities.
- Reviewed and approved large credit applications, exercising sound judgment in line with company policies and risk appetite.
- Wrote reports detailing branch activities.
- Designed comprehensive reports detailing portfolio performance metrics and recommendations for senior management review during strategic planning sessions.
- Identified opportunities for business expansion through careful analysis of market trends and competitor offerings within the region''s commercial lending landscape.
- Established performance benchmarks and KPIs for the credit department, regularly monitoring progress and implementing corrective measures when needed.
- Led team of 03 staff.
- Improved loan processing efficiency by streamlining credit analysis procedures and implementing standardized evaluation criteria.
- Successfully managed complex credit restructuring cases, working closely with borrowers and internal stakeholders to develop mutually beneficial solutions that minimized losses.
- Maintained up-to-date knowledge of industry trends and regulatory changes, implementing necessary adjustments to maintain competitive advantage.
- Strengthened underwriting standards by conducting regular audits of completed credit reviews and providing constructive feedback to analysts on areas for improvement.
- Streamlined interdepartmental communication channels to facilitate seamless information flow between the branch''s sales, operations, and risk management functions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Achieved consistent customer satisfaction ratings through efficient resolution of issues related to loan applications or disbursement processes.
- Developed strong relationships with key business partners, fostering collaboration to drive branch growth and performance.
- Championed an organizational culture of continuous improvement by leading initiatives focused on enhancing operational efficiency in the credit approval process.
- Conducted thorough risk assessments for complex loan applications, ensuring compliance with regulatory requirements and minimizing potential losses.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Referred delinquent accounts to collections department or outside resources.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Used Finacle, CAPS and Imax to perform credit appraisals, document verification, balance sheet analysis and loan approvals.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service and recovery department.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Monitored accounts for signs of fraud and non-payment issues.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Developed strategies to expedite payments and customer resolutions.
- Reviewed and analyzed loan procedures.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Administration & Services Manager
Bank of India
04.2015 - 07.2016
- Handled Entire Administration & Services Department and Branch Deposits Department.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and offer available solutions.
- Trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
General Banking Officer - Assistant Manager
BANK OF INDIA
01.2014 - 04.2015
- Branch Banking.
- Handled entire Deposit Department and Administration Department of the Branch.
- Verification of CTS Cheques.
- Canvassing, Opening & Verifying New SB and CD Accounts, Fixed & Recurring Deposits.
- Verification of Cheque Books, ATM Cards, KYC Documents.
- Handled and Issuance of Branch Safe Deposit Lockers.
- Processing Loans (Retail, MSME & Agri).
- In Branch, working as Assistant Branch Manager.
- Audit and Regulatory Compliance.
Senior Business Development Executive
Addonix Technologies Pvt Ltd
04.2011 - 12.2013
- Working as a Senior Business Development Executive.
- E – Learning on 3D CAD Products and also on Multi-Products.
- Attended New Hire Training and ACE Sales Training in Pune.
- Collection of Data.
- Cold Calling in Industrial Estates of Mumbai, Navi Mumbai and Thane.
- Identifying potential client base in the Assigned Territory.
- Building Customers Portfolio for the Company.
- Making Tele – Marketing Calls.
- Email Marketing.
- Lead Generation.
- Visiting the customers to explain the Products.
- Visiting Appointments with the Decision Makers.
- Adhere to defined Sales Processes and maintain/grow the Funnel as per Organizational growth plans.
- Negotiations and Closing Deals.
- Providing end to end Software Solutions to the customers –SolidWorks 3D Mechanical CAD Software, SolidWorks Simulation, Enterprise Product Data Management (EPDM), 3D Via Composer.
- Major contribution towards Client Acquisition and Revenue Generation.
- Handling Existing Clients and doing regular Follow – Ups and building Trustworthy Relationship by providing good after Sales Service.
- Covering all the Accounts Assigned, Building Relationship with Decision Makers to Open New Opportunities.
- Generating New Business from Existing Clients.
- New Region Development.
- Reporting Sales Data and Generate Internal Purchase Order, Competition Information and Market Data as per requirements.
- Resolution of Issues, Queries, etc of the Customers.
- Coordination with different Departments, ensuring proper Service Delivery.
- Planning and Implementation of Special Plans in the Competition Accounts.
- Mentoring for Junior Executives.
- Reporting to Director through Weekly Reports.
Business Development Officer
Tristars Elves Technology (I) Pvt Ltd
09.2010 - 04.2011
- Worked as a Business Development Officer.
- Collection of Data.
- Cold Calling in Industrial Estates.
- Building Customers Portfolio for the Company.
- Making Tele – Marketing Calls.
- Lead Generation.
- Visiting the customers to explain the Services and the Products
- Visiting Appointment with the Decision Maker.
- Closing Deals.
- Providing end to end Web Solutions to the customers – Website Development, Search Engine Optimization, Content Management System, School Management System, Education Online Portal, and Classifieds 11- Online Advertisement.
- Major contribution towards Client acquisition and revenue generation.
- Report sales data, competition information and market data as per requirements.
- Resolution of Issues, queries, etc.
- Adhere to defined sales processes and maintain/grow the funnel as per organizational growth plans.
- Coordination with different departments, ensuring proper service delivery.
- Identifying potential client base in the assigned territory.
- Planning and Implementation of special plans.
- Mentoring for Junior Executives.
Tele – Marketing Executive
Just Dial (I) Pvt Ltd
04.2009 - 09.2009
- Worked as a Tele – Marketing Executive.
- Making 90 Tele – Marketing calls in a day to various clients.
- Lead Generation & Appointment Generation.
- Major contribution towards Client acquisition and revenue generation.
- Handled Corporate Sales in Mumbai Region.
- Covering all the accounts assigned, build relationship with decision makers to open new opportunities.
- Adhere to defined sales processes and maintain/grow the funnel as per organizational growth plans.
- Report sales data, competition information and market data as per requirements.
- Resolution of Issues, queries, etc.
- Coordination with different departments, ensuring proper service delivery.
- New customer Acquisition.
- Identifying potential client base in the assigned territory.
- Planning and Implementation of special plans in the competition accounts.
Education
Specified Person - SP - Insurance And Finance
IRDAI
GoaCAIIB - Financial Accounting And Analysis
IIBF
Goa04-2016
JAIIB - Financial Analysis
IIBF
Goa04-2015
MBA - Marketing And Finance
NIBMS
Mumbai, India03-2012
Graduation - Commerce
R.D. National College of Arts, Science and Commerce
Mumbai, India01-2009
H.S.C. - undefined
Chetana College of Commerce and Economics
India01-2006
S.S.C. - undefined
Rose Manor Garden High School
India01-2004
Skills
Basic Computer Knowledge, MS Office Products, Financial Software, Lian Processing Applications and Balance Sheet Analysis tools
Interests
Playing Cricket & Chess
Extra Curricular Activities & Interests
Actively participated in sports like Cricket & Chess. Helped raising funds for Disaster Prone Victims. Participated in Disaster Management Course. Attended New Hire Training and ACE Sales Training in Pune of Dassault Systems Corporation.
Other Details
ACE Sales Training.
Disclaimer
Place: Mumbai Date
Profile
- Pursuing MBA with specialization in Marketing from National Institute of Business Management & Studies (NIBMS), Mumbai, India; together with a Degree in Commerce from University of Mumbai.
- Dedicated individual, determined to add value to the organization through my resourcefulness and energetic personality and positive attitude.
Positions of Responsibility
- As a college student was a part of the Students Council of R.D National College, actively participated in organizing various quickly College Activities and Functions.
- Successfully organized various Socials, fund raising initiatives and Functions as an active member.
- Did Mentoring for new Joiners and guided them towards the Growth of the Organization.
Accomplishments
Achieved many Rewards for overall Bank Branch Business Development, Achieving Budgets, Compliances and Government Schemes, Recoveries, etc.
Affiliations
Affiliated with Finance Management
Additional Information
All round Branch Banking Activities
Certification
CAIIB
Timeline
Senior Branch Manager
Golden Nest, Bhayandar
06.2023 - Current
Senior Branch Manager
Bank of India
10.2021 - 05.2023
Bank Branch Manager
Bank of India
08.2021 - 09.2021
Credit Monitoring Department Manager
Bank of India
04.2021 - 07.2021
Branch Credit Manager
Bank of India
05.2020 - 03.2021
Bank Branch Manager
Bank of India
07.2018 - 04.2020
Branch Manager
Bank of India
04.2017 - 06.2018
Branch Credit Manager
Bank of India
08.2016 - 03.2017
Administration & Services Manager
Bank of India
04.2015 - 07.2016
General Banking Officer - Assistant Manager
BANK OF INDIA
01.2014 - 04.2015
Senior Business Development Executive
Addonix Technologies Pvt Ltd
04.2011 - 12.2013
Business Development Officer
Tristars Elves Technology (I) Pvt Ltd
09.2010 - 04.2011
Tele – Marketing Executive
Just Dial (I) Pvt Ltd
04.2009 - 09.2009
Graduation - Commerce
R.D. National College of Arts, Science and Commerce
H.S.C. - undefined
Chetana College of Commerce and Economics
S.S.C. - undefined
Rose Manor Garden High School
Specified Person - SP - Insurance And Finance
IRDAI
CAIIB - Financial Accounting And Analysis
IIBF
JAIIB - Financial Analysis
IIBF
MBA - Marketing And Finance
NIBMS