Cycling
Photography
Vivek Jha
Bangalore
Summary
Experienced business leader with a proven track record of driving growth and leading multi-disciplinary teams. Seeking a challenging leadership position in a dynamic organization to utilize my strategic planning, operational acumen, and effective leadership abilities to inspire teams and achieve business objectives. Currently overseeing Member Experience, Operations, Events, Alliances, Marketing, Retail leasing and Partnerships at Brookfield properties, guiding a team of 25 members. Dedicated to driving sustainability, financial performance, expansion, and fostering a customer-focused environment.
Performance-driven Vice President with 11+years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
12
12
years of professional experience
Work History
Assistant Vice President of Operations
Clayworks
06.2025 - Current
- Monitored compliance with various types of regulations to avoid penalties.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
Senior manager operations
Brookfield properties
07.2023 - 05.2025
- Oversaw and guided a team of 25 employees, achieving a 20% increase in productivity within one year
- Led the implementation of cost-saving measures, resulting in a 15% reduction in operational expenses
- Developed and implemented strategic plans to optimize supply chain efficiency, leading to a 30% decrease in lead times
- Organized and led Events and Alliances for Bangalore assets
- Launched various amenities including F&B, EV charging, Car Spa, and medical services for tenants
- Drove a Health and Fitness program for tenants to enhance well-being and satisfaction
- Conducted NPS surveys for all flagship properties of Brookfield
- Managed social media marketing for Brookfield properties
- Conducted site audits of all areas within the campus
- Collaborated with city training resources to ensure training systems and procedures were in place for smooth operations and service excellence
- Worked with team procurement to optimize expenses for the campus
Senior Manager - Experience
COWRKS
01.2022 - 07.2023
- Implemented an in house NPS framework
- Led the automation on member ticketing and resolution
- Built a robust asset management system, ensuring operational excellence.
- Building and refining all customer journey touchpoints.
- Spearheaded the implementation of a new project management system, which resulted in a 25% reduction in project completion time and a 15% increase in project profitability.
- Developed and executed a comprehensive employee training program that resulted in a 20% increase in employee productivity and a 10% decrease in employee turnover rate.
- Collaborated with cross-functional teams to streamline operational processes, resulting in a 15% reduction in operating costs and a 20% improvement in overall efficiency.
Manager - Experience
COWRKS
01.2021 - 01.2022
- Leading customer experience and building brand partnerships and alliances with strategic partners across the country.
- Led a team of 15 employees in achieving a 20% increase in sales revenue over the course of one year.
- Implemented new operational procedures that resulted in a 30% improvement in efficiency and cost savings.
- Mentored and coached team members to improve performance, resulting in a 10% increase in employee satisfaction and retention.
Food and Beverage Executive
The Oberoi Gurgaon
09.2013 - 01.2019
- Managing food and beverage operations with a team of 15 members and a turnover of INR 45+ Cr.
- Spearheaded the development and implementation of innovative menu concepts, resulting in a 20% increase in overall sales.
- Managed a team of 50+ staff members, overseeing training programs and performance evaluations to ensure high levels of customer satisfaction.
- Directed all aspects of food and beverage operations, including inventory management, purchasing, and cost control strategies, leading to a 15% reduction in expenses.
- Established strong relationships with vendors and suppliers, negotiating contracts and pricing agreements to optimize quality and profitability.
Education
BA - Hospitality
International institute of Hotel management
NEW DELHI, INDIA06.2012
Skills
- Customer experience Professional
- Financial planning Professional
- Budget Management Professional
- Organizational Development Professional
- Project management Professional
- Cross-functional coordination
- Workforce planning
- Logistics management
- Cost analysis and savings
- Leadership training
- Cross-functional team management
- Facilities management
- Growth management
- Strategy development
Interests
Timeline
Assistant Vice President of Operations
Clayworks
06.2025 - Current
Senior manager operations
Brookfield properties
07.2023 - 05.2025
Senior Manager - Experience
COWRKS
01.2022 - 07.2023
Manager - Experience
COWRKS
01.2021 - 01.2022
Food and Beverage Executive
The Oberoi Gurgaon
09.2013 - 01.2019
BA - Hospitality
International institute of Hotel management
Hobbies
Capturing moments, Feeling the music, Every kind of sport
Awards
01/2024 Employee of the month - 2024 Brookfield properties Recipient of the Employee of the Month award from Brookfield Properties for consistently exceeding performance expectations, demonstrating outstanding teamwork and dedication to achieving company goals., 11/2021 Special recognition award - 2021 SVP - COWRKS, 10/2019 Hustler of the year - 2019 CEO, 06/2012 Dean prize and student of the year - 2012 Chairman
Social Media
- @Vivek Kumar Jha
- @vivek2645
Strengths
- # Leadership
- # Strategic thinking
- # Communication
- # Problem-solving
- # Decision-making
- # Team management