Vivek Jindal

Dynamic Technical Lead at Landis+Gyr with expertise in Windows/Linux administration and SQL. Proven track record in orchestrating global deployments, resolving complex issues, and enhancing client satisfaction. Proficient in implementing DevOps methodologies and fostering cross-team collaboration to drive operational excellence and deliver innovative solutions.

• English
• Hindi

• Playing cricket
• Listening to music

• A+, N+ CCNA, MCSE, 72%, Certification Training from HCL CDC, 10/2009 - 09/07/10
• ITIL V3 foundation, 2018

I, hereby declare that the above-mentioned particulars are true to the best of my knowledge and belief.

• Date of Birth: 10/25/90
• Gender: Male
• Nationality: Indian
• Marital Status: Single

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Project 1 – Landis+Gyr
Organization : Landis + gyr

Project Description:
Landis+Gyr has been an industry leader in energy management solutions. Using our advanced metering infrastructure and other cutting-edge smart grid technologies, we’ve helped utility companies all over the globe improve their operations, protect their assets, lower their operating costs and provide better customer service. With a focus on quality, reliability, and innovation Landis+Gyr’s portfolio of products and services can help you do the same and modernize your smart grid for the future.

Responsibility:

Technical Lead ,product specialist deployment (Onsite- Japan)
• Primary technical PoC for Japan client; advised on config, tuning, and architecture.
• Led L2/L3 issue resolution ensuring SLA adherence and RCA delivery.
• Drove cross-team collaboration for defect triage and escalation handling.
• Delivered system health reports with KPIs and remediation plans.
• Created KBs and led internal enablement on product modules.
• Led on-site technical support for a premium enterprise client, delivering system optimization and performance tuning.
• Handled critical escalations and real-time incident resolution, providing expert-level guidance and root cause analysis.


Technical Lead Product Support , Landis and Gyr Pvt Ltd | Noida, Delhi NCR
Command Center – Deployment & Testing
• Deployed Command Center with client-specific config and workflow tuning.
• Executed system, regression, and UAT testing across modules and features.
• Integrated with DevOps, QA, and Monitoring teams for rollout and issue resolution.
• Authored technical docs and conducted KT on platform components.

Command Center – Infra & Support
• Troubleshot issues via SQL/Oracle/Postgres analysis and log diagnostics.
• Monitored IIS queues; managed Windows/Linux environments.
• Deployed and validated Kafka/Zookeeper clusters.
• Executed post-upgrade, migration, and patch RFCs.
• Simulated device onboarding; managed MDMS integration via SoapUI.
• Delivered RF Mesh/IP training across technical teams.



GCP Migration – operations,Infra & Support:
•  Led/support migration of enterprise applications from IAD (on-prem) servers to Google Cloud Platform (GCP), including application upgrades, database migration (PostgreSQL/Oracle), and infrastructure provisioning.
•  Performed pre/post-migration validation, environment setup (Windows/Linux), and issue resolution across L2/L3 support layers during the transition.
•  Collaborated with DevOps, DBA, and Cloud teams to ensure minimal downtime, configuration consistency, and performance optimization post-migration.
•  Utilized ITIL practices for change management (RFC), incident handling, and rollback planning throughout the migration lifecycle.




Project 2 - SBI Credit Cards
Organization : Ebixcash technologies Ltd.
Client Name : SBI Cards & Payment Services Ltd. (SBI cards)

Project Description:

SBI comprise of various applications which deals with Credit Card processing,
Maintaining customer history data as well as transaction data, customer personal
Information etc.
Department is responsible for IT related operations for SBI card business.  It executes most of critical process on behalf of other departments. It also does communication between various departments and checking file integrity checks, generate files and transfer to another department or source systems. It helps CSA to solve customer complains. It also provides various data analysis to SBIcards Business for their decision-making processes. We are maintaining defined SLA.

Responsibility:
• Built and maintained ETL pipelines using Informatica PowerCenter; implemented parameterization and error handling for reliability.
• Resolved L2/L3 issues by analyzing session logs, database errors (Oracle/PostgreSQL), ensuring SLA compliance.
• Managed ServiceNow tickets (Incidents, Requests, CMRs) under ITIL framework.
• Developed PL/SQL scripts for data transformations and financial reporting.
• Automated report generation via SQL/Shell; delivered securely over SFTP/email.
• Monitored Informatica Domain Health, applied patches, and ensured high availability.
• Used SVN for version control and deployment of ETL components.
• Collaborated with DBAs and Java teams for integration, tuning, and data governance.



Project 3- TECHNET SOLUTIONS
Organization : TECHNET SOLUTIONS
Role : Jr. Network Engineer.


Role and Responsibilities:
• Assisted Lead Network Engineer in the design, configuration, testing, and rollout of IT infrastructure solutions.
• Diagnosed and resolved hardware, software, and connectivity issues across LAN/WAN environments.
• Supported routine network maintenance and contributed to improving overall network security posture through monitoring and remediation.