Vivek Joy
Kakkaraveliyil, Vengeri P.O, Calicut
Summary
Results-driven Banking Professional with 3+ years of experience in client relationship management, financial sales, and compliance. Proven ability to exceed sales targets, optimize operations, and enhance customer satisfaction. Skilled in financial solutions, regulatory compliance, and data-driven decision-making to drive business growth and client retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Manager
Axis Bank Ltd
Cochin , Kerala
04.2024 - Current
- Achieved 130%+ sales targets by cross-selling banking products, including CASA, loans, and credit cards.
- Increased customer retention by 35% through personalized financial solutions and proactive relationship management.
- Improved NRI deposit mobilization by 20% and enhanced service efficiency, reducing resolution time by 40%.
- Ensured 100% compliance with banking regulations, streamlining KYC and account opening processes.
- Boosted cross-sell revenue by 30% through strategic client engagement and financial advisory.
Deputy Manager - NRI RM
ICICI Bank Ltd
Calicut , Kerala
11.2022 - 05.2023
- Achieved 110% of sales targets monthly through new customer acquisitions and referrals.
- Increased product penetration by 20% through tailored investment offerings.
- Managed a diverse NRI client portfolio, leading to a 10% growth in assets.
- Maintained 95% client satisfaction through prompt service and issue resolution.
- Improved client retention by 15% using CRM tools for engagement tracking.
Deputy Manager - Personal Banker
HDFC Bank Ltd
Calicut , Kerala
11.2021 - 11.2022
- Delivered personalized banking solutions to high-net-worth customers.
- Boosted wallet share by 20% through targeted engagement activities.
- Increased cross-sold products by 30%, including third-party investment solutions.
- Achieved a 40% customer referral conversion rate.
- Enhanced CRM tracking, improving follow-up efficiency by 15%.
Assistant Manager-Sales
Axis Bank Ltd
Calicut , Kerala
01.2020 - 10.2021
- Strengthened customer relationships, leading to a 30% rise in retention rates.
- Ensured KYC and compliance accuracy, enhancing operational efficiency.
- Increased banking product sales by 25%, including CASA, credit cards, and loans.
- Converted 50% of leads into long-term customers through effective sales strategies.
Education
B Com - Computer Application
St. Xavier's Arts & Science College
01.2018
Skills
- Client Relations: Develop and maintain strong client relationships
- Issue Resolution: Efficiently resolve complex problems
- Communication: Excellent verbal and written communication
- Collaboration: A strong team player in diverse groups
- Service Excellence: Prioritize and deliver superior customer service
- Ethical Conduct: Adhere to high standards of ethics and integrity
- Project Management: Manage time and projects effectively
- Detail Orientation: Meticulous attention to detail
Certification
- Ms Office
- Tally
Career Achievements
- NRI Business Growth Recognition
November 2020
Honored for significant contributions to the expansion of Non-Resident Indian (NRI) business operations, leading to a 25% increase in NRI client base and a 15% boost in revenue. - Super Achiever in Life Insurance
September 2020
Awarded as a Super Achiever for outstanding performance in life insurance sales, achieving 30% above target sales and contributing to the team's overall success. - NRE Homecoming Campaign Contribution
2023
Recognized for invaluable contributions to the NRE Homecoming Campaign, resulting in a 20% increase in new client acquisitions and a 10% boost in campaign-related revenue.
Languages
English , Malayalam, Tamil , Hindi
References
References available upon request.
Timeline
Deputy Manager
Axis Bank Ltd
04.2024 - Current
Deputy Manager - NRI RM
ICICI Bank Ltd
11.2022 - 05.2023
Deputy Manager - Personal Banker
HDFC Bank Ltd
11.2021 - 11.2022
Assistant Manager-Sales
Axis Bank Ltd
01.2020 - 10.2021
B Com - Computer Application
St. Xavier's Arts & Science College
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