Vivek Kadam
Mumbai,MH
Summary
Dedicated, Flexible and hardworking Pest Control Supervisor who excels in project and personnel management by winning branch of the month consistently, excelling in sales and customer relations. I have strong leadership and organizational skills.
As a Pest Control supervisor and technician I am very meticulous and detail-oriented with a strong work ethic and excellent interpersonal communication skills. My goal is 100% customer satisfaction.
I have over 20 years experience in horticulture maintenance. I feel I would be an asset to your company with a proven track record as seen in attached spreadsheet.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pest Control Service Manager
Lineage Logistics
0 2011 - 12.2012
Responsible for day to day operations and supervising of 6 employees to include 3 PC, 1 Termite and 2 Lawn Technicians.
My position was to act as a liason among customers, technicians and company management to ensure smooth day to day operations of the department and focus on customer retention and continued growth.
Responsibilities included but not limited to:
Hire, train and develop technicians. Take corrective action as necessary on a timely basis and in accordance with company policy. Ensure compliance with current federal, state and local regulations Review customer complaints and cancellations with technicians. Oversee all aspects of field technicians with constant training and accountability Oversee and assure that production goals are met Oversee and maintain control of all accounts, including commercial Conduct QAR's on each technician by riding with that technician Assist Branch Manager in developing strategies to enhance both customer and employee retention. Performed monthly truck inspections on all employees. Responsible for branch inventory and monitoring of chemical usage to ensure we are at the proper percent ratio.
My position was to act as a liason among customers, technicians and company management to ensure smooth day to day operations of the department and focus on customer retention and continued growth.
Responsibilities included but not limited to:
Hire, train and develop technicians. Take corrective action as necessary on a timely basis and in accordance with company policy. Ensure compliance with current federal, state and local regulations Review customer complaints and cancellations with technicians. Oversee all aspects of field technicians with constant training and accountability Oversee and assure that production goals are met Oversee and maintain control of all accounts, including commercial Conduct QAR's on each technician by riding with that technician Assist Branch Manager in developing strategies to enhance both customer and employee retention. Performed monthly truck inspections on all employees. Responsible for branch inventory and monitoring of chemical usage to ensure we are at the proper percent ratio.
Lead Lawn Technician
Hulett Environmental Services
08.2008 - 12.2010
Responsibilities included but not limited to:
Assimilate and apply all training materials and communications Load vehicle daily with water, products, necessary equipment, and fuel for completion of daily route needs. Drive vehicle to residential and commercial customers and perform lawn, ornamental, and tree services as required. Apply product to lawn, ornamentals, and trees. Provide proper clean up after service. Calculated. amounts of product to apply and how to mix them properly in preparation for use. Use Personal Protective Equipment (PPE) and follow all safety processes and procedures detailed in manual kept in vehicle Communicate to and educate customers on services/products being provided. Schedule and map out daily route. Respond to customer calls within 24 hours. Increased route size through upgrades and new sales.
Assimilate and apply all training materials and communications Load vehicle daily with water, products, necessary equipment, and fuel for completion of daily route needs. Drive vehicle to residential and commercial customers and perform lawn, ornamental, and tree services as required. Apply product to lawn, ornamentals, and trees. Provide proper clean up after service. Calculated. amounts of product to apply and how to mix them properly in preparation for use. Use Personal Protective Equipment (PPE) and follow all safety processes and procedures detailed in manual kept in vehicle Communicate to and educate customers on services/products being provided. Schedule and map out daily route. Respond to customer calls within 24 hours. Increased route size through upgrades and new sales.
Owner/Operator
Enviro-Scape Lawn Care/Self Employed
03.1993 - 07.2008
Responsible for day to day operations to include but not limited to obtaining new accounts, full service landscaping including design, installation, irrigation and maintenance.
Maintained all bookkeeping through Quickbooks to ensure 100% timely receivables.
Education
High School Diploma - undefined
Lake Mary High School
Lake Mary, FL1988
Skills
Top Technician in sales totaling over $22,000, completion percentage of 9918 and top customer retention in Central and North Florida
- Exceptional customer service My goal is 100% customer satisfaction Received numerous customer satisfaction replies with my customers calling corporate to express how happy they were with our services
Certification
November 10, 2011
Crop Production Services certificate of training for Hazardous Material Operations/OSHA Level II.
March 25, 2010
University of Florida certifcate of training Best Management Practices Florida Green Industries.
Timeline
Lead Lawn Technician
Hulett Environmental Services
08.2008 - 12.2010
Owner/Operator
Enviro-Scape Lawn Care/Self Employed
03.1993 - 07.2008
Pest Control Service Manager
Lineage Logistics
0 2011 - 12.2012
High School Diploma - undefined
Lake Mary High School
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