Summary
Overview
Work History
Education
Skills
Keyrolesachievements
Personal Information
Languages
Timeline
Generic

VIVEK KALAISELVAN

TRICHY

Summary

To pursue challenging position that encourages continuous learning, creativity and providing exposure to innovate ideas that enrich professional and personal growth.

Overview

12
12
years of professional experience
11
11
years of post-secondary education

Work History

VIRTUAL IMPERIA RELATIONSHIP MANAGER

HDFC Bank
10.2021 - Current
  • Responsible for handling the portfolio of 197 Crores and responsible for handling portfolio and PMS services.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.

Branch Manager

ICICI Bank
04.2019 - 11.2020
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.

Branch Manager

ICICI Bank
01.2017 - 03.2019
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.

Relationship Manager – Institutional Banking

ICICI Bank
04.2016 - 12.2016
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
  • Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
  • Implemented CRM best practices, improving data accuracy and usability for client management.

Regional Service Manager

ICICI Bank
07.2013 - 03.2016
  • Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
  • Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within the region.
  • Fostered a positive work environment that encouraged employee engagement, leading to improved staff retention rates within the region.
  • Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
  • Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.

Solution Manager – Rural Business Credit

ICICI Bank
11.2012 - 06.2013
  • Collaborated with sales teams to identify new business opportunities, fostering strong partnerships for future growth.
  • Contributed to company growth by securing repeat business from satisfied clients and facilitating referrals through excellent customer service practices.
  • Conducted post-implementation reviews to identify areas of success as well as opportunities for improvement in future projects.

Education

MBA - Banking And Financial Support Services

Manipal University
Bengaluru, India
04.2001 - 01.2012

B.Tech (Information Technology) - Information Technology

Anna University
Vellore, India
04.2010

HSC -

Vani Vidyalaya Mat.Hr Sec School
Vellore, India
04.2006

SSLC -

Govt Adw Hr Sec School
Vellore, India

Skills

Audit

Compliance

EDD

AML

Customer Service

Training

Relationship Management

Customer Relationships

Excellent Communication

Client acquisition

Customer Portfolio Management

New Business Development

Team Leadership

Portfolio Growth

Investment and Wealth Planning

Risk Management

Business Development

Keyrolesachievements

  • Turned the branch into profit for the first time since branch opening
  • Lead generation for Asset products of approx. 14 products and giving the prospect leads to concern Team
  • Awarded multiple times for overachieving in Life Insurance Business
  • Evaluation of credit ability of Customer and logging the file with full reports and documents
  • Expertise in handling HNI clients by providing Asset Solutions
  • Regular Customer Visits for meeting clients and provided door step services

Personal Information

  • Father's Name: Mr. K. Kalaiselvan
  • Mother's Name: Mrs. K. Mangayarkarasi
  • Date of Birth: 09/11/89
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

Tamil
English

Timeline

VIRTUAL IMPERIA RELATIONSHIP MANAGER

HDFC Bank
10.2021 - Current

Branch Manager

ICICI Bank
04.2019 - 11.2020

Branch Manager

ICICI Bank
01.2017 - 03.2019

Relationship Manager – Institutional Banking

ICICI Bank
04.2016 - 12.2016

Regional Service Manager

ICICI Bank
07.2013 - 03.2016

Solution Manager – Rural Business Credit

ICICI Bank
11.2012 - 06.2013

MBA - Banking And Financial Support Services

Manipal University
04.2001 - 01.2012

B.Tech (Information Technology) - Information Technology

Anna University

HSC -

Vani Vidyalaya Mat.Hr Sec School

SSLC -

Govt Adw Hr Sec School

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