VIVEK KANDATHIPARAMBIL
Administrative Manager
Bengaluru,KA
Summary
A detail-oriented and self-disciplined professional with +18 years of extensive experience in managing various office activities, seeking a position in administrative management where I can make the best use of my strong leadership ability, good decision-making skills and administration knowledge for the improvement of productivity.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Insurance Advisor
Reliance General Insurance
12.2018 - Current
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Responsible for identifying insurance plans and sales opportunities and overseeing a client's portfolio
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Create and implement marketing strategies to compete with other individuals
- Constantly update job knowledge and learn about new products and services
Admin and Accounts Manager
Mazkara Advertising
01.2015 - 03.2017
- Work under the general direction of a Firm Principal, Admin and responsible for monitoring day-to-day activities in the Admin and Accounts Departments
- Operate as the lead point of contact for any matters specific to your customers
- Forecast and track key account metrics
- Prepare invoices, Petty Cash Handling, Prepare reimbursement for the employees, and cheque submission to banks
- Coordinate with the PRO regarding employee visas and other company requirements
Senior operations Officer
Enjazat Services
04.2011 - 11.2014
- Provide administrative support by maintaining employee records and performing data entry duties
- Provide new hires with information on company policies and procedures
- Mainly dealing with transactions for Immigration, Labour and the Department of Economic Development
- Good knowledge of UAE government laws
- Updating the clients about their transactions every day
- Reply to clients' queries through email and phone
- Enhanced customer satisfaction with the implementation of targeted service improvements and staff training initiatives.
Relationship Officer
Dunia Finance LLC
01.2009 - 03.2011
- Identify the customers and give Financial Solutions
- Maintained and built close relationships with customers through regular contact and visits.
- Upsell Personal Loans, Credit Card & Auto Loans
- Maintain business and credit evaluation and conduct Market Surveys
- Maintain a good relationship with Customers & Vehicle Dealers and achieve more business
- Forecast and Plan the business and promotional activities
- Prepare daily sales reports
Senior Team Manager
Suprasesh General Insurance & Brokers Pvt
02.2008 - 12.2008
- Build a team by finding potential advisors
- Teach the advisors about the products and current market scenario
- Create the target for the advisor and help them achieve their goals
- Guide the advisors to get an appointment with the client and explain the products
- Provide support to advisors with their client meetings
- Encourage the advisors to achieve their target
Assistant Sales Manager
Aviva Life Insurance Pvt
04.2007 - 01.2008
- Creating a team by finding potential advisors and enroll them on IRDA (Insurance Regulatory Development Authority) Exam
- Teach the advisors about the products and current market scenario
- Create the target for the advisor and help them achieve their goals
- Maintain Good relationships with clients and support them accordingly
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Insurance Service Executive
Bajaj Allianz Life Insurance Company Ltd
02.2005 - 03.2007
- Implemented new training programs for junior staff members, improving overall team performance.
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Liaise with legal departments to keep updated on the government regulations
- Conduct presentations to build the client base
- Take part in Networking Events
- Attain sales targets
Education
BA - Economics & Political Science
Malabar Christian College
Kozhikode, India 07.2001 - 09.2003
Diploma in Computer Hardware And Network Engineering - Computer Networking
ACCEL IT Academy
10.2003 - 02.2004
Skills
Administrative Expertise: Over 15 years of experience in managing office operations, ensuring efficiency and productivity
Certification
Introduction of Cyber Security - CISCO Network Academy
Achievements
Best Employee Award, 06/01/14 Enjazat Services Abu Dhabi, Rotaract Club Secretary (Youth Wing of Rotary International) 01/01/08 - 02/01/09 Kozhikode, Winner of Kozhikode District 'A' division Cricket League Championship 03/01/04 & 12/01/05
References
References available upon request.
Timeline
Insurance Advisor
Reliance General Insurance
12.2018 - Current
Admin and Accounts Manager
Mazkara Advertising
01.2015 - 03.2017
Senior operations Officer
Enjazat Services
04.2011 - 11.2014
Relationship Officer
Dunia Finance LLC
01.2009 - 03.2011
Senior Team Manager
Suprasesh General Insurance & Brokers Pvt
02.2008 - 12.2008
Assistant Sales Manager
Aviva Life Insurance Pvt
04.2007 - 01.2008
Insurance Service Executive
Bajaj Allianz Life Insurance Company Ltd
02.2005 - 03.2007
Diploma in Computer Hardware And Network Engineering - Computer Networking
ACCEL IT Academy
10.2003 - 02.2004
BA - Economics & Political Science
Malabar Christian College
07.2001 - 09.2003
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