Vivek Katakwar

• Managing technical solutions and maintaining client relationships across PSU and private defense sector applications
• Overseeing procurement, integration, and technical support for Electronic components in mission-critical projects
• Collaborating with vendors and engineering teams to ensure timely delivery and functional compliance of high-performance systems
• Providing pre- and post-sales technical guidance to ensure customer satisfaction and product reliability
• Coordinating with internal stakeholders and clients to streamline operations and resolve technical challenges efficiently

• Handled dealerships of North Region and provided resolutions to dealers and technicians
• Dealer Data handling for service tickets, spares order, customer handling for grievances, warranty management, PDI, digital complaints and quick resolutions over NCH
• Dealer SOA management and queries addressing with technical presentations
• Shipping Dockets and Invoices management
• DSS Audits - Internal auditing of dealership maintenance, service setup and spares parts.
• Collaborated with cross-functional teams to ensure smooth product launches and timely delivery of services

• Responsible for creating SOP's, Collecting feedback from field level and submitting data to RSD
• Responsible for RCA on each component and further testing procedures
• Responsible to create protocols as per demand arises in the field level 5S across each dealerships and new tools training and assistance
• Training to new joining individuals, TSM S ASM at factory
• Training to factory service personal for SOP's with proper technical guidance
• Training to dealer for field level S new implementations guidance
• Direct implementation of protocols post RCA and test verification from RSD team
• Vendor Management and approval for production level for CAPA
• Data protection of service responses, KPI, Camlight and Youtuber assistance for new product launches
• Implementation of various standards, small scale level practices and reports management to HOD, MD & CEO
• MIS Data Handling for Service KPI's using Power BI.
• BMS UART CAN tools and battery.

• Took over all responsibility of mega projects, initiated service camps and dealer handling followed by giving technical assistance to team (EV/Battery).
• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation
• Generated target accounts sales objectives, opportunities and projection reports to prioritize work
• Traveled to key account locations to train and provide technical direction for successful completion of product launches

• Full scale responsibility of all Electrical/Electronic components across various stages
• Implementation of 5S at production level across all stages at production and QC
• Work place responsibilities - Tools management, Supervision of assembly stages of electrical components like controller, wire harness, converter, speedometer, switches etc
• QC handling and Defect handling.
• Performed root cause analysis and implemented corrective actions
• Improved production efficiency by developing and implementing new manufacturing processes
• Investigated and proposed corrective actions for quality issues