Vivek Keshri

As a Lead Operation at Flipkart Internet Pvt Ltd , I have been a pivotal driving force in optimizing and scaling various aspects of the company's operational processes. Through strategic leadership, team management, and innovative problem-solving, I have consistently contributed to the overall growth and success of the organization.

• Planned operations and activities, and led projects.
• Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
• Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Analyzed department metrics and performance and reported findings to management.
• Managed internal operational standards and productivity targets.
• Compiled training materials for new employees and tracked skill development.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
• Motivated and trained employees to maximize team productivity.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

As a Unit Manager at YLG, you will play a pivotal role in leading and optimizing the operational functions of a designated unit. responsible for managing a team, driving operational efficiency, and ensuring the delivery of exceptional customer experiences, directly contributing to the achievement of business goals and the maintenance of YLG's reputation for quality and excellence.

• Successfully negotiated client contract renewals to create increased revenue.
• Spearheaded and implemented new projects to expand scope of engagement.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulation Led and managed day-to-day operations as a Unit Manager, overseeing a team of X professionals, and consistently achieving operational targets and goal
• Nurtured and coached a diverse team, fostering a culture of continuous learning and growth, resulting in a XX% improvement in team productivity over the tenure
• Implemented customer-focused initiatives, resulting in a Z% increase in customer satisfaction scores, reinforcing YLG's reputation for delivering exceptional service
• Spearheaded process improvement projects that enhanced operational efficiency, contributing to a X% reduction in operational costs and a Y% increase in overall productivity
• Established and tracked key performance indicators (KPIs) for the team, ensuring alignment with company objectives and consistently exceeding targets.

.Managed daily operations as an Assistant Manager at Freshmenu, overseeing key processes, maintaining quality standards, and achieving consistent operational excellence.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Mentored team members to enhance professional development and accountability in workplace.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Reviewed sales and gross profit report to assess company efficiency.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strategy to increase sales and drive profits.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Established team priorities, maintained schedules and monitored performance.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Tracked receipts, employee hours, and inventory movements.
• Kept employees operating productively and working on task to meet business and customer needs.
• Excelled in every store position and regularly backed up front-line staff.
• Led day-to-day shift operations as a Shift Manager at Domino's, ensuring smooth workflow, adherence to company standards, and consistent delivery of high-quality products.
• Implemented customer-centric strategies that resulted in a Y% increase in customer satisfaction scores, reflecting a positive impact on service quality.
• Identified opportunities for process improvement and efficiency optimization, leading initiatives that reduced wait times by Z% and enhanced overall operational speed.