Vivek Kokane
Mumbai
Summary
Dynamic aviation professional with over 25 years of experience in inflight services. Skilled in supervising cabin crew and implementing safety protocols, contributing to high standards of customer satisfaction and regulatory compliance.
Experienced Senior Chief Flight Purser adept at managing emergency situations and enhancing customer relations. Known for effective leadership and commitment to safety, ready to support organizational goals in aviation.
Highly skilled Flight Purser with comprehensive experience in leading cabin crew and ensuring passenger comfort and safety. Demonstrated strengths include effective communication, conflict resolution, and maintaining compliance with aviation regulations. Successfully introduced innovative service standards that improved passenger satisfaction significantly.
Resourceful professional in passenger service management known for high productivity and efficient task completion. Skilled in team leadership, conflict resolution, and operational oversight with a knack for enhancing customer satisfaction. Excel using communication, empathy, and problem-solving to navigate challenging situations and ensure passenger comfort and safety.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
10
10
years of post-secondary education
Work History
Senior Chief Flight Purser/Deputy Manager Inflight
AIR INDIA
Mumbai
01.1992 - 12.2017
- Passenger Services/Duties on Board the Airplane.Well Versed with the Aviation safety Standards and Regulations.
- Well cultured ,bound by etiquette,manners as per the airline Standards and requirements in the hospitality industry.
- Travelled many countries and continents across the world.
- Supervised cabin crew to ensure exemplary service during flights.
- Managed pre-flight briefings and coordinated with flight attendants.
- Conducted safety demonstrations and ensured compliance with regulations.
- Assisted passengers with inquiries and provided solutions during travel.
- Facilitated communication between cockpit and cabin crew for smooth operations.
- Trained new crew members on service protocols and safety procedures.
- Maintained inventory of onboard supplies and placed orders as needed.
- Resolved passenger issues promptly to maintain a positive flying experience.
- Monitored cabin conditions during flights including temperature control, lighting, and noise levels.
- Inspected aircraft cabins before departure for any discrepancies or damages that need attention.
- Supervised disembarkation process at destination airport ensuring a safe and efficient transition onto the tarmac area.
- Assisted passengers with special needs or requests in accordance with company guidelines.
- Verified accuracy of all paperwork related to cargo loading and unloading operations.
- Provided customer service support for passengers including resolving issues related to seating arrangements, baggage handling, lost items.
- Conducted regular walkthroughs of the aircraft cabins to ensure cleanliness and safety standards were met.
- Maintained communication between the cockpit, cabin crew, ground personnel, and passengers.
- Collaborated closely with Flight Attendants in order to provide an enjoyable experience for passengers throughout their journey.
- Ensured passenger safety by conducting emergency drills and briefings prior to takeoff.
- Responded promptly to passenger inquiries about available services or amenities.
- Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the plane as needed.
- Performed pre-flight duties such as verifying flight attendants' compliance with airline policies and procedures.
- Managed customer relations to enhance satisfaction and loyalty.
- Implemented safety protocols to maintain compliance with regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Arts - Political Science
Shivaji University
Kolhapur 06.1984 - 11.1986
Bachelor of Science - 2nd Part
Shivaji University
Kolhapur 06.1975 - 05.1978
SSC
Private Highschol
Kolhapur 06.1969 - 05.1974
Skills
- Passenger service
- Aviation regulations
- Safety compliance
- Emergency management
Languages
Marathi
First Language
Hindi
Beginner (A1)
A1
English
Beginner (A1)
A1
Affiliations
- Travelling, Sightseeing, Cooking,Reding, Exercise.
- Estate management
References
References available upon request.
Timeline
Senior Chief Flight Purser/Deputy Manager Inflight
AIR INDIA
01.1992 - 12.2017
Bachelor of Arts - Political Science
Shivaji University
06.1984 - 11.1986
Bachelor of Science - 2nd Part
Shivaji University
06.1975 - 05.1978
SSC
Private Highschol
06.1969 - 05.1974