Vivek K R
Team Lead – US HR Operations
Bangalore
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands also well versed in Sales and support Operation. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across customer service and sales company environments.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Team Lead – US HR Operations
Pride Technologies Consulting (India) Pvt. Ltd.
04.2024 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led and supervised the US HR Operations team, ensuring seamless delivery of HR services including payroll, benefits, onboarding, and employee data management.
- Managed team queries, escalations, and coordinated with team members to address operational challenges.
- Conducted regular team meetings to discuss weekly audit completion status, challenges, and process improvements.
- Monitored internal audit team performance and completion status, ensuring adherence to audit SLAs and timely resolution of issues.
- Oversaw the daily email inbox for HR requests, ensuring prompt review and resolution, and monitored SLA compliance for each activity.
- Managed weekly audit SLAs, tracking progress until completion, and published start data and audit findings to downstream teams and management.
- Coordinated with SMEs for FLSA reviews, JD updates for exempt candidates, and managed VMS markup audits.
- Provided visa status updates to MSD, reviewed client/PM status trackers, and created/updated ABLE and ES/HS documentation as received.
- Maintained internal trackers for daily work progress, conducted email box audits, and reviewed terminations, publishing termination reports.
- Managed transaction updates to management, including reporting on various HR metrics.
- Conducted regular one-on-one sessions with team members to review performance and address concerns.
- Performed start, no-start, pre-adverse, adverse, and termination audits, including BGV adjudications and working with managers on internal adjudications.
- Validated FLSA reports with SMEs, coordinated with QMG team for queries, and collaborated with internal audit teams to resolve challenges.
- Conducted VMS preferred supplier audits, CA timecard entries, and second-level weekly client audits on findings.
- Audited E-Verify reports, published 401(k) benefit reports, and monitored weekly audit completion status.
- Prepared weekly reports on start, no-start, termination, and other HR data, including delayed starts and terminations.
- Audited COI and extension statuses, and performed sample audits on agreements, I-9, and E-Verify compliance.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Utilized various VMS tools including Beeline, Econometrix, Fieldglass, IQN, Pro Unlimited, Staffing Nation, Workforce Logic, Magnit, Launch VMS, Launch ATS, and Workday to support operations.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Senior Operations Executive
Kyyba India Pvt Ltd
01.2023 - 04.2024
- Screening the resume and starting the onboarding process for the candidates as per the client requirements
- Sending the Authorization form and Initiating Background Checks and Drug-Test with our Third-party vendors as per the client requirements.
- Sending all pre-employment documents to candidates along with the offer letter, calling and instructing them to fill the forms.
- Verify all the documents sent by the candidate and instructing them to fill it accurately if there is any incorrect or missing information.
- Follow up with vendors to check the status of BG check and Drug-Test and expediting the verification.
- Reaching out to the employers directly through LinkedIn and company website provided contact details to expedite the verification, also reaching out to the University/School to get the education verification completed
- Updating Account Managers, All the Leads on the status of candidate's paperwork, Drug-Test, BG on Daily basis and doing regular follow ups to Onboard the candidate on time.
- Completing the VMS activities prior clearing the consultant per the client requirements.
- Informing the internal stakeholders to reach out to client and get the reporting details for the candidate once they clear all the pre-employment necessary checks.
- Sending the Start Date (Reporting Instructions) to candidates
- Scheduling the virtual orientation call with the candidate to help them understand the Company and Client policy structure, Benefits, Payroll information and Point of Contacts with respect to departments in case of any query and concerns.
- Completing the i9 verification in e-verify portal on when candidate starts on the first day.
- Worked on various VMS tools like Beeline, Econometrix, Fieldglass, IQN, Pro Unlimited, Staffing Nation, Workforce Logic, scout logic, Magnit etc
- Working on the new clients, reading the MSA and Supplier manual scheduling the BGC package with the required vendor and extracting the client documents and uploading in our ATS
- Responsible for the client audits, collating the documents and responding to the client/MSP within the timeframe with 100% compliance
Senior Operations Executive
Aditi Consulting
02.2021 - 01.2023
- Screening the resume and starting the onboarding process for the candidates as per the client requirements
- Sending the Authorization form and Initiating Background Checks and Drug-Test with our Third-party vendors as per the client requirements.
- Sending all pre-employment documents to candidates along with the offer letter, calling and instructing them to fill the forms.
- Verify all the documents sent by the candidate and instructing them to fill it accurately if there is any incorrect or missing information.
- Follow up with vendors to check the status of BG check and Drug-Test and expediting the verification.
- Reaching out to the employers directly through LinkedIn and company website provided contact details to expedite the verification, also reaching out to the University/School to get the education verification completed
- Updating Account Managers, All the Leads on the status of candidate's paperwork, Drug-Test, BG on Daily basis and doing regular follow ups to Onboard the candidate on time.
- Setting up a Video call meeting with candidates to complete the I9 form and E-verification
- Completing the VMS activities prior clearing the consultant per the client requirements.
- Informing the internal stakeholders to reach out to client and get the reporting details for the candidate once they clear all the pre-employment necessary checks.
- Sending the Start Date (Reporting Instructions) to candidates
- Making the necessary changes in the JobDiva and UKG once the candidate starts to activate the candidate for the payroll.
- Worked on 60+ clients with the Major clients like, Amazon, Caterpillar, Intel, John Deere, Meta, Microsoft, Salesforce, Samsung, T-Mobile, Verizon, and Visa
- Worked on various VMS tools like Beeline, Econometrix, Fieldglass, IQN, Pro Unlimited, Staffing Nation, Workforce Logic
- Working on the new clients, reading the MSA and Supplier manual scheduling the BGC package with the required vendor and extracting the client documents and uploading in our ATS
- Responsible for the client audits, collating the documents and responding to the client/MSP within the timeframe with 100% compliance
- Create Standard Operating Process (SOPs) for all new clients and projects to simplify the system
- Make modifications to existing process steps and execute if change request arises from a different department to resolve any issues that may arise during the process of Onboarding.
- Process training and Refresher on Onboarding and BGC protocols and refresher trainings to all the recruitment team, CSMs and Onboarding team members.
- Doing 100% internal quality checks for Onboarding team and approving the starts.
- Helped client identify any risks by providing options and articulating consequences. Providing comprehensive, creative, and innovative solutions to stake holders to provide early resolutions. Did the Root Cause Analysis on all escalations and service issues and report it to the stakeholders.
- Assist candidates if they have any concerns after they join and try to resolve their queries.
HR Executive
Artech Infosystems Pvt ltd
05.2019 - 02.2021
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 350 plus new employees in a year.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Assisting the contractors, Vendors, Client and Business team with their quires and concerns over call and email daily.
- Collaborated with legal documents and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Training the contractors to submit their time sheets in VMS (Beacon, Fieldglass, Beeline, IQN, Vector, Agile etc) portals to avoid any delay in payroll.
- Mainlined regular follow ups to get the missing Timesheet updated.
- Work closely with Finance team to ensure Billing to client and Releasing payment to employees/Vendors.
- Working on the Rate variation/ST-OT reports, to Evaluate and update the actual rates in our financial portal.
- Regular check on tentative end date to ensure employee retention or redeploying them.
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
- Processed payrolls on biweekly basis for more than 600 plus employees.
- Creating the legal documents for the Vendors to file Visa processing.
- Briefing the contractors with referral programs to improve business.
Jigsaw Academy
10.2017 - 05.2019
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Created effective strategies to target new markets after researching and analysing competitor behaviour.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised sales team of 40 plus people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with outlet Managers and Performing staff to identify techniques to overcome sales obstacles.
- Increased revenue by 9% by working closely with 4 outlets.
- Grew retail sales volume in assigned territory 28% through strategic budgeting and product promotion.
- Brought in more than Rs1 Lac in sales per month in less than 7 months.
Sales Manager
Trends in Vogue Management
09.2016 - 10.2017
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Customer relationship officer
Concentrix
09.2015 - 05.2016
- Made customers aware of current and new programs and services.
- Used consultative techniques to understand customer needs and make strategic approach to reach customer requirement.
- Converting the customers to avail loan close to their needs as possible.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Leveraged personal strengths to promote Loan and capitalize on upsell opportunities.
Education
Aeronautical Engineering
Hindustan Electronics Academy
Bengaluru, India 05.2012 - 04.2020
Skills
Operations management
Accomplishments
- Supervised team of 23 staff members.
- Awarded Best Leader for 2024
- I have been recognized for my cultural contribution by being promoted with in an year.
- Part of JobDiva's tradition involves testing and implementing ideas, setting up the tool efficiently without delays, and delivering results on time.
Timeline
Team Lead – US HR Operations
Pride Technologies Consulting (India) Pvt. Ltd.
04.2024 - Current
Senior Operations Executive
Kyyba India Pvt Ltd
01.2023 - 04.2024
Senior Operations Executive
Aditi Consulting
02.2021 - 01.2023
HR Executive
Artech Infosystems Pvt ltd
05.2019 - 02.2021
Jigsaw Academy
10.2017 - 05.2019
Sales Manager
Trends in Vogue Management
09.2016 - 10.2017
Customer relationship officer
Concentrix
09.2015 - 05.2016
Aeronautical Engineering
Hindustan Electronics Academy
05.2012 - 04.2020
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