VIVEK KUMAR
Noida
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
15
15
years of professional experience
Work History
Deputy Manager of Operations
The Times Group
07.2016 - Current
- Planning & execution of various Operational processes. Oversee and manage daily operations.
- Suggested and implemented outstanding innovative ideas to improve operational processes.
- Liaise and coordinate with vendors to ensure timely deliveries/execution of assigned tasks/activities
- Coordinating with various teams pan India to facilitate smooth operation process.
- Handling business queries of direct clients and agencies to concerned team for further process.
- Understanding client's needs and providing best options available pertaining to rates, packages, schemes and offers
- Working on various projects towards enhancement of existing functionality and sharing of ideas for new innovations
- Coordinating with various departments/branches/response offices for booking, preparation of weekly reports required for management analysis
- Ensured smooth daily operations by coordinating staff schedules and workflow efficiently
- Trained new employees on company policies and procedures to ensure adherence, efficiency and productivity.
- Conducted regular performance evaluations to maintain high standards of service delivery.
Front Office Incharge cum Administrative Executive
Samsung Engineering (On Third Party)
01.2014 - 07.2016
- Managed front desk operations and customer interactions
- Answered phones, created meeting itineraries, scheduled appointments, and maintained office calendar and new customer log
- Utilized excellent problem-solving skills to ensure 100% customer satisfaction
- Streamlined systems and processes to increase efficiency and overall business operations
- To maintain attendance for security and housekeeping staffs
- Making hotel bookings, ticket bookings for employees and VIP guests
- Key person to arrange cabs for employees and company guests on spot rental basis
- To handle vendors and processing bills including Stationary Bills, Pantry Bills, Vehicle Bills and others
- Handling employee's queries
- Oversaw staff scheduling, training, and performance evaluations for front desk team
- Handled incoming and outgoing correspondence, emails, and official documents in a timely manner.
Front Office Executive
Shervani Hospitalities
09.2012 - 02.2014
- Managed guests' reservations as per their requirement
- Allotting rooms as per reservation Greeting guests at the time of check-in
- To offer them welcome drink Check-in, Check-out
- Generating bills of guests like tariff, food, telephone, vehicles, laundry etc
- Registering guests' problems and to solve their problem as per company rules
- To check emails and reply to them
- To reserve train, air ticket as per guest request
- To collect bills at the time of check-out
- Handling Petty Cash
- Handling Vendors
- Processing vendors bills
- Arranging stationary items, arranging transportation for employees
- Courier distribution
- To maintain notice board
- Catering Management
- Managing housekeeping
- Looking after day to day office activities
- Generating reports such as Productivity report, sales reports etc
- Coordinated with other departments to ensure smooth communication and guest satisfaction
- Provided exceptional customer service, resolving guest inquiries and issues promptly and courteously
- Utilized computer systems for record-keeping, data entry, and generating reports.
Front Office Assistant
Jukaso Inn
05.2009 - 10.2012
- Proficient in customer service skills, handling inquiries, and providing assistance to visitors
- Skilled in managing administrative tasks such as scheduling appointments and maintaining records
- Experienced in using office equipment and software programs for efficient document processing
- Able to handle phone calls, direct messages, and support communication with team members effectively
- Allotting rooms as per reservation Greeting guests at the time of check-in
- To offer them welcome drink Check-in, Check-out
- Generating bills of guests like tariff, food, telephone, vehicles, laundry etc
- Registering guests' problems and to resolve their problem as per company rules
- To check emails and reply to them
- To reserve train, air ticket as per guest request
- To collect bills at the time of checkout
- Handling Petty Cash
- To generate reports.
Education
Bachelor of Science - Physics
Dr. P.N.Singh Degree College
Chapra, IndiaSkills
- Process and procedure development
- Performance Improvements
- Cost analysis and savings
- Task Delegation
- Operations Management
- Decision-making capabilities
- Employee Scheduling
- Employee Performance Evaluations
- Product and service knowledge
- Strategic Planning
- Team motivation
- Policy Enforcement
- Workload Management
Personal Information
- Date of Birth: 01/01/84
- Nationality: Indian
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Software
Ms-Excel
Ms-Word
Ms-Powerpoint
Outlook 365
Interests
Listening songs (Indian)
Cooking
Meeting and chatting with new friends
Timeline
Deputy Manager of Operations
The Times Group
07.2016 - Current
Front Office Incharge cum Administrative Executive
Samsung Engineering (On Third Party)
01.2014 - 07.2016
Front Office Executive
Shervani Hospitalities
09.2012 - 02.2014
Front Office Assistant
Jukaso Inn
05.2009 - 10.2012
Bachelor of Science - Physics
Dr. P.N.Singh Degree College
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