Vivek Kumar
Bangalore
Summary
- Salesforce QA Analyst with 8 years of IT Industry experience with diverse roles in the field of Software Quality Assurance, STLC, and comprehensive software testing in the Hospitality, Life Science domains.
- Around 5 years of experience as QA in Salesforce CRM application.
- Proficiency in SFDC administrative tasks like creating profiles, roles, users, page layouts, email services, approvals, workflows, validation rules, reports, dashboards, custom formula fields, relationships, field dependencies, the approval process for automated alerts and field updates as per application requirements.
- Expertise in developing comprehensive test plans, executing manual and automated tests, and collaborating with cross-functional teams to deliver high-quality Salesforce solutions.
- Established myself as SME, Scrum Master.
- Good understanding of SDLC, STLC, and all stages of QA and Defect Life Cycles.
- Strong in analyzing business requirements, specifications, and development of test plans, test scripts, and test cases and executing them.
- Great knowledge of Sales cloud, Service cloud, and marketing cloud.
- Experience with Agile software development methodology.
- Good understanding of Worksoft and AccelQ automation tool and API testing.
- Experienced in implementing automated test scripts, reducing testing time and improving efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Consultant
Fujitsu Consulting India
12.2021 - Current
- Working on requirements and user stories for Oceania region (Aus and NZ) and completed the successful testing of each release.
- Responsible for data validation, functional, regression testing as part of ASEAN-Oceania migration project.
- Handling various salesforce modules like Lead conversion, Account creation, Opportunity management, Bid review request, Opportunity approval
- Validating workflow rules, approval processes, and validation rules, formula fields, custom fields, and objects.
- Analyzing Business requirements and solution specification documents to design Test cases, Test scripts.
- Worked on Formula fields, validation rules, custom fields and objects, standard fields and objects, data import, and export using Apex data loader
- Uploading data to the Salesforce application using tools - Data Loader, and Salesforce Inspector
- Performed automation testing using the automation tool - AccelQ
- Performed API testing using the Postman tool
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Established myself as an SME, Scrum Master, and leading CRM offshore testing team.
- Developing comprehensive test plans to ensure thorough evaluation of system performance and functionality.
- Identifying critical bugs through thorough testing processes, enhancing overall product performance.
Test Engineering Senior Analyst
Accenture
02.2017 - 12.2021
- Worked on the Interact application which is set up on both the Salesforce platform and Veeva platform which is used as a medium for communicating with HCPs (Health care professionals) and HCOs (Health care organizations) about medicines/drugs.
- Validated Data security and sharing rules in Salesforce
- Tested Users, Profiles, Role hierarchies, and Permission sets as per user profile and public group
- Worked with data import, export and delete operations using Apex data loader
- Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, field validations, and access to the user based on the defined profile
- Validated workflow rules, approval processes, validation rules, formula fields, custom fields, and objects.
- Led meetings like Stand up, Retro, and Grooming.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Automated CRM scripts using the Worksoft Automation tool.
- Worked on various Veeva CRM modules like Interaction, Event Management, MCCP, Medical inquiries, Engage, CLM, Approved Email, Territory Management, etc
- Tested CRM application integration with systems like Lanyon, Ariba, and Cvent.
- Led Lightning Implementation project for regions - US, LATAM, CA, APAC, EMEA, JAPAN
Test Engineering Analyst
Accenture
01.2016 - 02.2017
- Worked single-handedly on the IAM application and completed the successful testing of each release.
- Worked on various other applications like StarwoodOne, and SAP-HR.
- Prepared RTM and Test closure memo after every testing.
- Analyzed Business requirements and solution specification documents to design Test Plans, Test cases. Contribution to Test Plan Documentation and coordinating execution of test scripts with Project managers, Test leads, and Development managers.
- Performed functional testing, regression testing, Smoke Testing, SAP testing, and Webservice Testing.
- Organized Test Plan during the initial phase of the project, prepared test scripts, executed test cases, and recorded results in ALM.
- Automated IAM regression scripts using the automation tool Selenium.
Education
B.E - Electronics and Control
Sathyabama University
04.2015
Skills
- Quality assurance
- Functional Testing
- API Testing
- SDLC
- STLC
- UAT
- Sales Cloud
- Service Cloud
- SAP Testing
- HPALM
- JIRA
- Version One tool
- Agile Methodology
- Salesforce CRM
- Salesforce Lightning
- Veeva CRM
- Glovia OM
- Life Sciences
- Worksoft
- AccelQ
Certification
- Salesforce Certified Administrator
- Salesforce Associate
- Platform App Builder
- Salesforce AI Associate
- Glovia OM Consultant
Timeline
Technical Consultant
Fujitsu Consulting India
12.2021 - Current
Test Engineering Senior Analyst
Accenture
02.2017 - 12.2021
Test Engineering Analyst
Accenture
01.2016 - 02.2017
B.E - Electronics and Control
Sathyabama University
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