VIVEK KUMAR
Bengaluru
Summary
Hybrid IT Manager with 15+ years across IT infrastructure, IT operations, and cybersecurity — technical enough to design and secure enterprise networks, managerial enough to build global teams, own budgets, and lead change. Currently leading Global IT for a 23-member organization in PCI DSS and ISO 27001 compliance. Proven across IT governance, vendor management, project management, and disaster recovery, with hands-on depth in Microsoft 365, Azure, AWS, network security, and endpoint security. Targeting IT Manager, Infrastructure Manager, and IT Operations Manager role.
Overview
1
1
Certification
16
16
years of professional experience
Work History
IT Manager
ThoughtFocus
Bengaluru
02.2025 - Current
- Lead Global IT operations across a 23-member organization, owning uptime, security posture, and end-user experience across distributed regions.
- Managed Microsoft 365, Azure, and AWS environments — ensured provisioning, governance, compliance, and cost optimization.
- Own IT governance and compliance programs across PCI DSS and ISO 27001 — gap assessment, control implementation, evidence collection, and audit readiness.
- Led disaster recovery and business continuity planning — established tested and documented processes for audit readiness.
- Apply ITIL practices across incidents, problems, and change management to reduce downtime and MTTR.
- Managed vendor relationships and contracts, negotiated SLAs to enhance cost efficiency and service delivery.
- Lead cross-functional project management — scoping, resourcing, delivery, and post-launch support.
- Build and mentor the IT team; define role clarity, skill development, and escalation paths.
- Oversee SOC operations — detection, response, escalation, and reporting across network security, endpoint security (MDR/XDR), and IAM.
IT Manager
Kalavai Digital Pvt. Ltd. (Subsidiary of The Viswa Group)
Bengaluru
01.2019 - 11.2024
- Built the IT function from the ground up — transitioned from fully outsourced IT to an in-house Global IT operation across 5 regions with a 13-member team.
- Led the team through a major infrastructure upgrade — delivered on time and within budget.
- Led multiple IT projects end to end — scoping, resourcing, delivery, and post-launch support.
- Managed the IT budget, achieving cost reductions through vendor renegotiation and consolidation.
- Developed and implemented IT governance policies aligned with organizational goals and compliance requirements.
- Recruited, trained, and supervised IT staff, built onboarding and skill-development processes across regions.
- Implemented and maintained security protocols across data and infrastructure; facilitated ISMS and ISO 27001 audits.
- Ensured uptime of hardware, software, and network systems; resolved escalated technical issues.
- Delivered endpoint security and end-user support; acted as final escalation point for technical issues.
Senior Network Specialist
Kalyx Networks Pvt. Ltd.
Bengaluru
07.2017 - 12.2018
- On-site deputation — Mitel Communications: designed, installed, configured, and monitored networking infrastructure.
- Implemented and monitored network connections across client environments, troubleshooting issues to maintain operational continuity.
- Conducted site surveys, created survey reports, and designed network solutions for consolidated LAN-WAN projects, enhancing project alignment with client needs.
- Coordinated with vendor NOC/TAC teams to facilitate seamless customer service operations, ensuring timely resolution of network issues.
Network Specialist (L3)
CSS Corp (Pulse Secure, LLC)
Bengaluru
04.2016 - 06.2017
- Provided L3 support for Pulse Secure mobility VPN solutions across enterprise clients.
- Mentored level 1 and level 2 engineers, developing escalation and process guidelines for NGFW/UTM support team to enhance support efficiency.
- Analyzed thousands of customer bug reports across network, firewall, AAA (AD, RADIUS, LDAP, SAML), VPN, SSLVPN, and web rewriting, identifying patterns to inform product improvements.
- Triaged and assigned issues to developers; identified configuration errors and third-party root causes.
- Reviewed configs, logs, and packet captures to validate reported symptoms and write reproducible bug reports.
- Collaborated with developers, QA, product managers, and technical writers to ensure high product quality and facilitate timely issue resolution.
Senior Tech Support
Kalyx Networks Pvt. Ltd.
Bengaluru
02.2012 - 03.2016
- Delivered on-site support for Health City Cayman Islands, UK (Mar 2014 – Jan 2015): designed, installed, configured, and monitored complete networking infrastructure, ensuring optimal performance.
- Implemented, monitored, and troubleshot network connections; coordinated with vendor NOC/TAC.
- Collaborated with Cisco, Dell, SonicWALL, Fortinet, Cyberoam, Aruba, D-Link, Netgear, and HP to enhance support capabilities.
- Conducted site surveys and created survey reports and network designs for consolidated LAN-WAN projects to ensure effective implementation.
Senior Tech Support
FirstSource Solutions Ltd.
06.2010 - 01.2012
- Provided technical support to end-users, resolving hardware and software issues that minimized downtime.
- Delivered troubleshooting and problem-solving for technical concerns, enhancing customer satisfaction through timely resolutions.
- Collaborated with cross-functional teams to resolve complex technical issues, improving system performance and user experience.
Education
E-PGDM - Project Management
Alliance University
Bengaluru07-2018
B.E. - Electronics & Communication
Reva Institute of Technology, VTU
Belgaum06-2010
Skills
- IT Governance
- ITIL
- IT Operations
- Project Management
- Vendor Management
- Budget Management
- Disaster Recovery
- Business Continuity
- Azure
- AWS
- GCP
- Cybersecurity
- Network Security
- Endpoint security
- Identity management
- ISO 27001
- PCI DSS
- SOC Compliance
- ISMS Audits
- IT infrastructure
- IT asset management
- Team Leadership
Personal Information
Title: IT Manager | Global IT & Infrastructure Leader
Certification
Cisco ID: CSCO12075142, CCNP R&S — Cisco Certified Network Professional (Routing & Switching), CCDP — Cisco Certified Design Professional, SISAS — Implementing Cisco Secure Access Solutions, CCNA — Cisco Certified Network Associate, CCDA — Cisco Certified Design Associate, CMNA — Cisco Meraki Network Associate, Cisco Core & WAN Systems Engineer, Cisco Enterprise Networks Architecture System Engineer
LANGUAGES
- English Kannada Telugu Tamil Hindi
Timeline
IT Manager
ThoughtFocus
02.2025 - Current
IT Manager
Kalavai Digital Pvt. Ltd. (Subsidiary of The Viswa Group)
01.2019 - 11.2024
Senior Network Specialist
Kalyx Networks Pvt. Ltd.
07.2017 - 12.2018
Network Specialist (L3)
CSS Corp (Pulse Secure, LLC)
04.2016 - 06.2017
Senior Tech Support
Kalyx Networks Pvt. Ltd.
02.2012 - 03.2016
Senior Tech Support
FirstSource Solutions Ltd.
06.2010 - 01.2012
E-PGDM - Project Management
Alliance University
B.E. - Electronics & Communication
Reva Institute of Technology, VTU