Vivek Kumar Chauhan

Capacity Planning
- Ensure to plan capacity roster for every TDP(Week) considering CEE wise order efficiency.
Metric
- Monitor & analyze all reports & take appropriate action that will help achieve metrics like Delay, IBND, Write-Off, DER, Customer complaint.
- Drive & review process compliance in hub.
- Conduct meetings on target for smooth and effective functioning of the hub
Recruitment, Training & Logistics.
- Develop a recruiting strategy to provide optimal staffing in all areas.
- Keep a track of Transport and Logistics management.
- Review hiring & training calendars.
People Related

- Handling a team of 20 white-collar & 150 blue-collar.
- Ensure rosters are created & people are following it.
-Counsel, coach.
- Reward & recognition programs conducted.
- Timely warnings are given to defaulters.
Cost Management
- Responsible for Hub P&L.
- Drive CPO within company budget.
- Biker Productivity and CPO Monitoring.
- Van utilization.
Geo Fencing.
- Identifying New areas of business and open JOSM in App.

Roles & Responsibilities- As an Assistant Manager, my role involved overseeing the daily business operations, customer service, and merchandising activities, maintaining a clean, organized, and visually appealing store front that attracts customers. It is essential to ensure that SOPs are followed by the entire team. Maintain high standards of customer service. Motivating and guiding the team to achieve targets within deadlines. I was also responsible for the training and development of departmental managers and team members. Monitoring and maintaining store inventory. Scheduling and allocating duties to staff members. Additionally, at the beginning of every month, reviewing the profit and loss (P&L) statement to assess the store's financial performance.

Achievements-

• Achieved 127% of LFL growth in financial year 20-21.
• Launched Jio Mart in Odisha at the time of Covid-19.
• Launched 2 new stores of Reliance Retails (Grocery Format).

Team Size- 7 Departmental Manager, 40 instore assocaites & 25 delivery boys.

Roles & Responsibilities- Store management encompasses a range of vital aspects, including customer service, roster creation, product quality management, new systems and process implementation, food safety supervision, crew-member training, inventory management, staffing and attrition control, as well as marketing activities to boost sales.

Achievements-

• Achieved 133% of SSG in financial year 18-19.
• Secured ISO audit with no NC (non-confirmative) points in financial year 18-19.
• Rockstar Manager for the month of July’19.
• Promoted from Senior Assistant Manager to Store Manager in 2019.

Team Size- 2 Assistant Managers, 1 Associate Manager, 8 instore associates & 15 delivery boys.