Vivek Kumar Srivastava
Customer Service Associate
Pune
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Associate
Amazon Development Center
09.2018 - Current
- Joined here as a Customer Service Associate here my job task is to support the customer in terms of order related & Account related issues where I need to educate as well as rectify the customer query with related to Amazon Policy.
- Working as a Backend Associate Supporting the PAN India Escalations of large Appliances Installations, Delivery & warranty issues coordinating with Brands and Delivery Partners and also responsible for sending the Emails/SMS and annotating on orders for betterment of customer service to get the installations done and fulfilment Centre updates to customers and now I moved to chat process for Echo support.
- Educated customers on order-related and account-related issues, ensuring understanding of Amazon policies.
- Collaborated with the Catalogue Team to streamline processes and resolve escalations from Large Appliance Associates.
- Coordinated with brands and delivery partners to facilitate timely installations and updates for customers.
- Handled customer inquiries through chat support for Echo devices, providing prompt solutions.
- Documented customer interactions and feedback for continuous service improvement.
Education
Bachelors of Engineering -
SHIATS College
Allahabad12.2016
Skills
VPN
Active Directory
Printer setup
Basic troubleshooting
Browser troubleshooting
Computer networks
Escalation handling
Process improvement
Time management
Timeline
Customer Service Associate
Amazon Development Center
09.2018 - Current
Bachelors of Engineering -
SHIATS College
Awards
Customer Obsession Award
Personal details
DOB: 03/08/1990
Languages Known: English & Hindi
Address: Pavani PG lane no2 kharadi Pune Maharastra 411014