Summary
Overview
Work History
Education
Skills
Timeline
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Vivek Kunder

Vivek Kunder

Associate - Risk Operations

Summary

  • Experienced in setting up fraud processes by collaborating with tech, product, and compliance teams. Well-versed in writing investigation guidelines and SOPs for fraud investigations
  • Has hands-on experience working as a fraud analyst in e-commerce, banking, fintech, and insurtech domains
  • Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
  • 3 years of experience leading a team of 12 Specialists to monitor and meet the goals aligned to decision quality, productivity, improved customer experience and meet service levels as per targets. Subject Matter Expert in fraud Investigation processes and assist in the mentoring and training of new hires.
  • Also responsible for the performance management of the team by introducing mechanisms to manage bottom quartiles. Own stakeholder communication by collating feedback on projects and training, implementation of metrics to measure success of the process.

Overview

9
9
years of professional experience

Work History

Associate - Risk Operations

Ethos Life
9 2022 - Current
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Collaborated with engineering, product, compliance and customer service team in developing fraud strategies across organization
  • Understanding the key aspects of Life insurance industry and developed SOP's and reports on risk strategies
  • Closely worked with Product Manager in writing PRDs on fraud & risk initiatives
  • Investigated and worked with compliance and partnership teams to terminate low-quality agent


Team Lead-Card Fraud Strategy & Investigations

Goldman Sachs
07.2020 - 08.2022
  • Analyze suspicious activity based on information and research past history & activity that may be linked to similar activity. Deep dive investigations into transactional fraud cases to understand fraud and implement mechanisms for prevention ( Ex: ATO/Compromised cards/Identity thefts/Synthetic ID/Collusion/Money laundering attempts etc)
  • Collaborate effectively with data Science and engineering teams to design and implement solutions related to fraud and to highlight the potential impact on our customers.
  • Weekly fraud case presentation to global risk & fraud leadership
  • Leading a team of 12 Investigators/Specialists and also the training program in BLR and have trained 75% of the team (24 investigators) on process queues and also helped in giving process ideas and SOP creation as the team is new.
  • Monitor and meet the goals aligned to decision quality, productivity, improved customer experience and meet service levels as per targets.


Senior Fraud Analyst- Fraud Investigations

Ola Financial Services
07.2019 - 07.2020
  • Working on different fraud scenarios from passengers and drivers involving Ola Money Wallet, Ola Money Postpaid (OMPP), Cash and Card Payments.
  • Closely monitoring Micro Strategy Fraud Dashboard and to investigate all the merchant's/sub merchants (OMPP) in case of transaction spike and providing apt reason for the same.
  • Identifying new fraud patterns which involves usage of different payment methods with the help of analytical tools such as SQL and Excel
  • Performing root cause analysis(RCA) on tickets that are raised for Cabs Fraud and Merchant Fraud(OMPP) and providing the reason for loss and possible resolution for the same.
  • Collaborating with different stakeholders to frame fraud rules on OMPP to mitigate newly created fraud patterns.

Transaction Risk Investigator

Amazon
01.2017 - 07.2019
  • Investigating and analyzing the orders placed by the customers with an objective of minimizing fraud which involves control of credit card frauds
  • Investigating suspicious activities and behaviors of both sellers and buyers that could pose a risk to the organization or to the customers in global markets
  • Identifying seller and buyer fraud patterns and researching on new Modus operandi trends using data analytic tools such as SQL and EXCEL with an intend to minimize risk
  • Investigate money laundering attempt on our platform and draft findings with supporting evidence ( Filing SAR Report)


Financial Analyst

Infosys
01.2016 - 01.2017
  • Worked on Channel Operations for US Bank (SunTrust).
  • Performing daily banking operational activities and investigating customer accounts on fraud attempts.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.

Education

B.E - Electrical, Electronics And Communications Engineering

Atria Institute of Technology
Bangalore
04.2001 -

Skills

    SOP Creation for fraud process

    Investigation Project Requirements

    Fraud & Credit risk strategy - Banking & Fintech

    UAT on risk features

    Anti money laundering

    Training and mentoring

    SQL

Timeline

Team Lead-Card Fraud Strategy & Investigations

Goldman Sachs
07.2020 - 08.2022

Senior Fraud Analyst- Fraud Investigations

Ola Financial Services
07.2019 - 07.2020

Transaction Risk Investigator

Amazon
01.2017 - 07.2019

Financial Analyst

Infosys
01.2016 - 01.2017

B.E - Electrical, Electronics And Communications Engineering

Atria Institute of Technology
04.2001 -

Associate - Risk Operations

Ethos Life
9 2022 - Current

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Vivek KunderAssociate - Risk Operations