Vivek Lahakar
Pune
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Manschaft IT Pvt Ltd
Pune
11.2022 - Current
- Diagnosed and resolved hardware and software issues efficiently.
- Resolved printer problems remotely or onsite as needed by users.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Resolved customer service requests by troubleshooting problems reported by users regarding application functionality or performance.
Desktop Support Engineer
Bilcare Limited
Pune
02.2021 - 10.2022
- Diagnosed hardware and software faults and resolved technical problems either remotely or on-site in a timely manner.
- Installed, configured and maintained computer hardware, software and peripherals.
- Installed and configured new hardware and software components related to networking issues.
- Maintained records of repairs, inventory logs and service requests using various database management systems.
- Troubleshot and repaired hardware components, such as hard drives, motherboards, RAM, CPUs and video cards.
Education
High School Diploma -
Shree Datta Krupa Polytechnic College
Ghargaon, Tal Shrigonda, Ahmednagar01-2023
Some College (No Degree) - Computer Operator And Programming Assistant
Government Industrial Training Institute
Rajgurunagar, Chandoli, Maharashtra 410505Skills
- Computer Systems Installation
- Windows 95/98/2000/XP/XP Pro/NT/07/10/11
- Active Directory Knowledge
- Troubleshooting and Diagnosis
- Technical Support
- Documentation and Reporting
- Windows Servers
- JIRA Systems
- Warranty Claims Process Management
- LAN/WAN
- Microsoft Office
- Incident management using ServiceNow Tool
Certification
- ServiceNow IT Leadership Professional Certificate
- CCNA
- Certified UiPath Academy Automation Developer Professional Training
- Preparing for the AWS Certified Solutions Architect - Associate (SAA-C03) certification
Timeline
IT Support Engineer
Manschaft IT Pvt Ltd
11.2022 - Current
Desktop Support Engineer
Bilcare Limited
02.2021 - 10.2022
High School Diploma -
Shree Datta Krupa Polytechnic College
Some College (No Degree) - Computer Operator And Programming Assistant
Government Industrial Training Institute
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