VIVEK M
IT Support Engineer
Thrissur
Summary
Experienced in IT Support with 3 years of expertise in Identity and Access Management (IAM), IT support, and service delivery. Skilled in managing user lifecycle processes, incident management, and providing support in enterprise IT environments. Proficient in Active Directory, Azure AD, SailPoint, Google Workspace, and troubleshooting. Strong communicator and problem solver dedicated to upholding security, compliance, and operational efficiency.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Support Engineer
Flipkart
Bangalore
06.2022 - Current
- Managed user accounts on domain controllers using Active Directory
- Managed the organization's Identity and Access Management (IAM) system, ensuring secure and efficient user authentication, authorization, and access control
- Managed user lifecycle processes (provisioning,deprovisioning, role management) using SailPoint IdentityIQ
- Collaborated with cross-functional teams, including security, IT operations, and application owners, to integrate applications with IAM systems, enabling seamless single sign-on (SSO) and secure access to resources.
- Provided L1support for SailPoint IAM solutions, troubleshooting user access issues and system failures.
- Monitored scheduled tasks within SailPoint IIQ, ensuring that provisioning, deprovisioning, and reconciliation jobs ran smoothly.
- Created knowledge base documents for frequently asked questions Analyzed data collected from monitoring tools and identified areas for improvement.
- Resolved access management incidents related to password resets, role assignments, and authentication failures.
- Provided L1/L2 support for Google Workspace services, including Gmail, Drive, Calendar, Meet, Docs, Sheets, and Chat.
- Managed users, groups, and organizational units through the Google Admin Console.
- Assisted with access reviews, SOP and audits
- Administered group memberships, dynamic groups in Azure AD
- Investigated and resolved user authentication issues related to Azure AD login failures and SSO problems.
- Handled access requests and assigned appropriate roles and permissions in internal enterprise applications, ensuring compliance with security policies.
- Processed onboarding and offboarding tasks, including account creation, role assignments, and entitlement management for key internal applications.
- Generated and maintained access logs, audit trails for internal application access for compliance with corporate security policies and regulatory requirements.
Sales Associate
Reliance
Ernakulam
10.2019 - 02.2021
- Sales, customer service, and technical assistant
Education
BCA -
Bharathiar University
Thrissur 06.2016 - 03.2020
Skills
Identity lifecycle management
Single Sign-on solutions
Technical support
Role-based Access control
User provisioning
Identity and Access Management(IAM)
Active Directory
undefinedCertification
Certified Ethical Hacker by EC-Council(CEH)
Timeline
Support Engineer
Flipkart
06.2022 - Current
Sales Associate
Reliance
10.2019 - 02.2021
BCA -
Bharathiar University
06.2016 - 03.2020
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