Vivek Matreja
Mumbai
Summary
Dynamic hospitality professional with extensive experience at The Westin Nashville, excelling in front desk operations and guest relations. Proven track record in optimizing occupancy and enhancing service quality. Skilled in financial auditing and cross-functional coordination, fostering a welcoming environment while resolving guest concerns with empathy and efficiency.
Overview
2
2
years of professional experience
Work History
Guest Service Agent | Front Desk Supervisor | Night Auditor | Rooms Controller
The Westin Nashville, USA
Nashville
01.2024 - 01.2025
- Efficiently managed daily room inventory as Room Controller, maintaining accurate data across booking platforms and ensuring optimal occupancy.
- Collaborated with housekeeping and front office teams to streamline room assignment processes, enhancing operational efficiency.
- Conducted nightly audits, reconciled financial discrepancies, and generated reports to ensure accounting accuracy during Night Audit shifts.
- Resolved guest issues independently during overnight hours, demonstrating strong problem-solving skills and initiative.
- Identified and addressed operational gaps during night shifts, contributing to smoother morning transitions for day staff.
- Supervised front desk operations, leading shift teams to deliver exceptional service and uphold brand standards.
- Trained and supported new front desk staff, fostering a cohesive team environment and consistent service delivery.
- Prepared and communicated comprehensive shift reports to management, ensuring seamless handovers and operational continuity.
- Handled complex guest concerns with professionalism, turning challenging situations into positive guest experiences.
- Maintained high levels of guest satisfaction through attentive service, quick response to issues, and personalized interactions.
- Demonstrated adaptability by excelling in diverse roles including Room Controller, Night Auditor, and Front Desk Supervisor.
- Cultivated a deep understanding of U.S. hospitality standards, reinforcing guest-centric service, operational excellence, and team leadership.
- Welcomed guests with a friendly demeanor, ensuring a positive first impression.
Economat Assistant
Baur Au Lac, Zurich, Switzerland
Zurich
07.2023 - 12.2023
- Delivered beverages and supplies efficiently across multiple hotel departments, ensuring prompt service and uninterrupted operations.
- Served coffee consistently to high standards in both in-house restaurants and In-Room Dining, supporting guest satisfaction.
- Coordinated timely preparation and delivery of fresh bread for evening dinner service, maintaining quality and presentation.
- Monitored inventory needs and proactively restocked beverage items to meet ongoing service demands.
- Supported daily beverage logistics, ensuring all orders were accurately fulfilled and delivered on time.
- Maintained seamless communication with kitchen, IRD, and restaurant teams to streamline service flow.
- Prioritized attention to detail in food and beverage handling to uphold hotel hygiene and service standards.
- Adapted quickly to shifting service needs across departments, demonstrating flexibility and responsiveness.
- Upheld consistent service excellence in a high-end hospitality environment, contributing to overall guest satisfaction.
- Executed multi-departmental support functions with efficiency, ensuring a cohesive and smooth guest service experience.
Housekeeping Attendant
The Thessoni Classic & Home
Zurich
12.2022 - 01.2023
- Completed daily room assignments within strict timeframes while upholding hotel cleanliness & presentation standards.
- Maintained impeccable room hygiene and appearance through meticulous attention to detail.
- Proactively ensured cleanliness of public areas, including lobbies and hallways, throughout each shift.
- Prioritized tasks effectively to manage multiple room turnovers and public area duties simultaneously.
- Demonstrated strong work ethic and self-motivation in a fast-paced hospitality setting.
- Followed hotel protocols and safety standards to ensure a clean and safe environment for all guests.
- Adapted quickly to daily workload changes and guest requests, maintaining service quality.
- Collaborated efficiently with team members and supervisors to support smooth housekeeping operations.
- Contributed to the hotel's positive guest experience through reliable, high-quality housekeeping services.
- Delivered a consistently welcoming environment for guests by upholding high sanitation and order standards.
Education
BSc - International Hotel and Tourism Operations
HTMi Hotel and Tourism Management Institute
Switzerland06.2023
Diploma - Hotel Management
Shiela Raheja Institute of Hotel Management
Mumbai01.2021
HSC -
Lala Lajpatrai College of Commerce and Economics
Mumbai01.2020
Skills
- Front desk operations management
- Customer service excellence
- Guest relations and support
- In-room dining logistics
- Reservation system efficiency
- Service quality assurance
- Financial transaction auditing
- Housekeeping standards maintenance
- Room inventory management
- Occupancy optimization strategies
- Cross-functional coordination
CAREER STATEMENT
"I believe my greatest strengths lie in my strong commitment to delivering professional service to both guests and team members. I take pride in building and maintaining close working relationships with every guest and colleague, which helps me better understand their unique needs. Above all, I have a genuine passion for the hospitality industry, an enthusiasm that drives me to recognize trends and contribute to continuous service improvement." - Vivek Matreja
Languages
English (Fluent), Hindi (Fluent)
References
Available upon request.
Timeline
Guest Service Agent | Front Desk Supervisor | Night Auditor | Rooms Controller
The Westin Nashville, USA
01.2024 - 01.2025
Economat Assistant
Baur Au Lac, Zurich, Switzerland
07.2023 - 12.2023
Housekeeping Attendant
The Thessoni Classic & Home
12.2022 - 01.2023
BSc - International Hotel and Tourism Operations
HTMi Hotel and Tourism Management Institute
Diploma - Hotel Management
Shiela Raheja Institute of Hotel Management
HSC -
Lala Lajpatrai College of Commerce and Economics
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