Vivek Mishra

1. Formation and Implementation of the Policies of the Bank.

2. Involvement in strategic and general direction and decision making.

3. Customer complains management and ensuring resolution of all complaints.

4. Creating, revise and review process and manuals according to RBI/Bank Policy.

5. Audit of Retail Operations

6. Monitoring of foreign inward/outward remittances.

7. Handling the AML and KYC compliance of the customers.

8. Monitoring high risk customer and PEP identification and Management.

9. Knowledge of Retail Products, Services, Policies and Procedures.

10. Knowledge of Management Principle, practices and regulations.

11. Ability to make sound decisions using available information while maintaining confidentiality.

1. Review Daily Accounts Opened, customer instructions, Fixed Deposits etc.

2. Manage the Service Scores of the branch.

3. Customer complains management and ensuring resolution of all complaints.

4. Daily monitoring of ROs productivity and providing valuable input for improving

productivity and scoring.

5. Promoted bank’s products and services.

6. Handling the customer complaint with proper resolution in TAT.

7. Handling the AML and KYC compliance of the customers.

8. Scored 8th Rank Pan India in Service Quality.

9. Scored 1St Rank in Delhi/NCR.

1. Review Daily Accounts Opened, customer instructions, Fixed Deposits etc.

2. Monitoring all Dummy accounts.

3. Managed and supervised all aspects of customer service and sales

4. Managed operational excellence with all general ledger accounts.

5. Promoted bank’s products and services.

6. Handling the customer complaint with proper resolution in TAT.

7. Handling the AML and KYC compliance of the customers.

8. Awarded as best employee in Gurgaon Zone

9. Certificate from zonal head for best employee.

1. Handling the Business Development activities.

2. Handling the end-to-end execution of events.

3. Maintaining the relationship between the effective customers.

4. Handling the Pre and Post Sales Activities.

5. Making the MIS report and do effective research on products.

1. Handled the Business Development activities and Lead Generation.

2. Managing the key account holders.

3. Making the Daily MIS report.

4. Effectively handling the queries of the customers.