VIVEK MISHRA
Rewa
Summary
- Dynamic retail management professional with over a decade of experience in sales and operations. Proven expertise in enhancing store performance and driving significant sales growth while effectively leading diverse teams. Strong skills in inventory management and operational compliance, combined with a commitment to elevating customer service standards and team training initiatives. A history of developing robust training programs that consistently achieve high levels of customer satisfaction demonstrates a dedication to excellence in the retail environment.Dynamic retail management professional with over a decade of experience in sales and operations. Proven expertise in enhancing store performance and driving significant sales growth while effectively leading diverse teams. Strong skills in inventory management and operational compliance, combined with a commitment to elevating customer service standards and team training initiatives. A history of developing robust training programs that consistently achieve high levels of customer satisfaction demonstrates a dedication to excellence in the retail environment.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Store Incharge
Itc Pvt Ltd
Mhow Indore,MP
06.2025 - Current
◽Retail experience focused on operations and management
◽Managed store operations and sales to optimize efficiency and profitability
◽Supervised daily activities to enhance customer satisfaction and operational effectiveness
◽Led and motivated staff to achieve sales targets and operational goals consistently
◽Implemented policies and procedures to ensure compliance with operational standards
◽Analyzed sales data to identify growth opportunities and improve financial performance
◽Developed training programs to enhance customer service and operational efficiency
◽Resolved escalated customer issues promptly, fostering high levels of satisfaction and repeat business
SENIOR ASSOCIATE K2 (CASHIER)
RELIANCE RETAIL SMSL PVT LTD
04.2023 - Current
- Cash till function and declaration.
- Handling Problem
- Data Analysis
- Store Management
S.CRO (Team Leader)
DIGITAL AGE PVT LTD (FIRSTCRY STORE REWA)
10.2021 - 04.2023
- DC Setup Plan As per Store Requirement
- Handling Dc
- Castill Knowledge
- Knowledge of Floor and Csd
- Knowledge of Fmcg Department
- Knowledge of GM Devision
- Knowledge of Apps Department
- Driving Sale & Customer Management.
- Understanding Customers Need.
- Reduction of Shrinkage & Total Loss.
- Staff grooming and product knowledge coaching.
- To Maintain All Store reports and data analysis.
- Process & SOP Management.
- STORE OPENING & CLOSING
- Sales Performance
- Stock Operations
- Inventory Control
- Loss Prevention
- Training and Development
- Store Maintenance
Education
Higher Secondary Certificate Examination - undefined
Board of Secondary Education, M.P. board
M.P., IndiaSecondary School Certificate Examination - undefined
TALLY ERP9 DIPLOMA - COMPUTER APPLICATION
Board of Secondary Education, M.P. board
M.P., IndiaB.COM (CA) - undefined
GOVT. TRS COLLEGE REWA
Rewa, M.P., IndiaMBA -
Sage University
Indore 05.2025 - Current
Skills
- Excel
- Word
- PowerPoint
- SAP
- POS
- Back Office Work
- Hard working
- Positive thinking
Languages
English
Hindi
Executive Summary
- Offering 3.1+ years of experience in the areas of Sales, Warehouse and Team Management, store management.
- Experience in implementation of Logistics, Warehouse and operation Team for new generation.
Areas of Expertise
- Retail store operations
- Setting up and managing retail store operations with a view to achieve business objectives and ensure top line and bottom line Supply Chain.
- Over seeing the day-to-day management of the store in accordance with over all company policy.
- Managing stock level sand making key decisions about stock control.
STRENGTH:
- Think positive.
- My gaining power.
- Hard working.
- Try to do better than other.
Personal Information
Date of Birth: 18/08/2002
Contact - 9179041979