Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Achievements
Timeline
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Vivek Mittal

Summary

Experienced professional leader with a proven track record of driving impactful change. Skilled in implementing strategic initiatives and improving operational performance. Recognized for collaborative team leadership and adaptability to changing business needs. Results-driven with 18 years of experience in operational excellence, GAV – NAV Valuation, Reconciliations, Team Management, and Migration. Demonstrated success in driving growth, optimizing processes, and fostering team collaboration. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Overview

18
18
years of professional experience

Work History

Assistance Vice President

Apex Fund Services LLP
04.2021 - Current
  • Planning, scheduling and managing the daily workflows of all client deliverables within the team
  • Cultivated and strengthened client relationships using strong issue resolution and dynamic communication skills.
  • Strengthen management talent and create actionable succession plans
  • Demonstrate continuous improvement in service quality and client onboarding
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time.
  • Enhanced collaboration between team members by implementing communication tools and fostering an open dialogue culture.
  • Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
  • Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.

Manager

State Street Corporation
03.2018 - 03.2021
  • Enable and encourage a culture of open professional challenge.
  • Identify gaps in service delivery and work towards a permanent solution.
  • Strive to achieve a high-level of accuracy and timeliness in NAV support.
  • Strengthen management talent and create actionable succession plans.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Subject Matter Expert (Assistant Manager)

HSBC Electronics Data Processing India Pvt. Ltd.
02.2008 - 03.2018
  • Reviewing & Delivering Daily / Weekly / Monthly Valuations packs for:
  • Calculation and validation to produce final NAV
  • Valuation & reconciliations between internal system bookings Versus the Broker statement and Client details for Cash, Units, Income, and Expenses in respect to derive correct NAV
  • Pricing of portfolio based on the pricing procedure, validating them for independent sourcing
  • Capital Activities & Fees bookings for the funds, and Final GAV Validation to reconcile all the bookings on fund against with the balance Sheet & P&L reports
  • Successfully manage on-boarding (Migration and Remigration) of funds which involves publication of NAV as per deadline and supporting offshore unit to on-board activities in line with operating model
  • Managing team indirectly and ensuring all valuation packs are delivered in timely manner and troubleshoot & respond on queries from colleagues, counterparts & client
  • Proactively identify and resolved any problem situations to give maximum customer satisfaction and escalate where necessary
  • Take appropriate measures to improve quality and prevent recurrence
  • Plan for allocation/reallocation of resources and process prioritization across the various clients & activities to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams
  • Assisting Manager with feedback on the individual's performance during the Mid-year &Year-end appraisal
  • Assisting management with KPI's, MIS, FTE analysis, Etc
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.

Sub broker and Executive Admin

Dimensional Securities Private Limited
08.2006 - 01.2008
  • Responsible for handling the Portfolio of the Clients.
  • Trading on behave of Clients in Equity, Futures and Options.
  • Managing the daily allocation, MIS details, Contract notes and Process internal audit.
  • Keeping the track with other branches for smooth functioning of the business.
  • Collaborated with fellow sub-brokers to share market insights, enabling better decision-making for clients'' investments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally while maintaining long-term relationships.
  • Improved communication channels with clients by regularly updating them on market news and portfolio performance through emails and phone calls.

Education

MBA - Finance

ICFAI
01.2014

B.Com (Hons.) - Accounting

Calcutta University
08-2006

Higher Secondary - Commerce

ISC Board
03-2003

Skills

  • Microsoft Office (Word, Excel, PPT, Outlook)
  • NAV-GAV (Fund Accounting)
  • Geneva
  • TLM
  • Paxus
  • Hiring and coaching
  • Effective relationship building
  • Multitasking
  • Team building

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)

Personal Information

  • Date of Birth: 09/07/85
  • Marital Status: Married

Achievements

  • Awarded as spot award for the month of January 2024.
  • Awarded as the SME Star Performer for the month of June 2013 in HSBC.
  • Awarded twice in HSBC as Extra Miler of Q2 of 2014 & Q4 of 2010.
  • Awarded with City Manager's Quarterly Achievement Award & Star Performer for the First Quarter of 2012.
  • Awarded 5 times as the Star Performer for the month of March 2010, July 2010, April 2011, September 2011 and March 2012.
  • Traveled to Colombo and Dublin twice for migration of some of the critical clients.


Timeline

Assistance Vice President

Apex Fund Services LLP
04.2021 - Current

Manager

State Street Corporation
03.2018 - 03.2021

Subject Matter Expert (Assistant Manager)

HSBC Electronics Data Processing India Pvt. Ltd.
02.2008 - 03.2018

Sub broker and Executive Admin

Dimensional Securities Private Limited
08.2006 - 01.2008

MBA - Finance

ICFAI

B.Com (Hons.) - Accounting

Calcutta University

Higher Secondary - Commerce

ISC Board

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Vivek Mittal