Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Vivek Mofe

Vivek Mofe

Navi Mumbai

Summary

Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.

Overview

5
5
years of professional experience

Work History

Relationship Manager

Park plus
Navi Mumbai
10.2023 - Current
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Provided training sessions for colleagues on best practices.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.

Key Account Manager

Flipspaces
Navi Mumbai
03.2023 - 10.2023
  • Identified opportunities to improve the customer experience through process optimization or automation.
  • Conducted research into competitive offerings within the SaaS industry.
  • Advised customers on product features and functionality based on their individual needs.
  • Participated in regular meetings with colleagues from different departments to discuss performance metrics.
  • Maintained accurate records of all interactions with customers in a CRM system.
  • Provided technical support to customers using SaaS products.
  • Resolved customer inquiries and escalated complex problems when necessary.
  • Gathered customer feedback and suggestions for improvement of existing products.

Key Account Manager

Nobroker
Navi Mumbai
12.2020 - 11.2022
  • Attended trade shows and industry events in order to build brand awareness among target audiences.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
  • Monitored competitive activities within assigned accounts and communicated findings to management.
  • Provided training sessions for customers on how best utilize the company's products or services.
  • Managed the relationship between internal teams and external customers.
  • Maintained a deep understanding of client products and services in order to effectively promote them.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.

Education

B.M.S - Marketing

Mumbai University
Navi Mumbai
04-2020

Skills

  • Customer Portfolio Management
  • Relationship Management
  • Service assistance
  • Value Selling
  • Customer Education and Consulting
  • Account Management
  • New Business Development
  • Issue Resolution
  • Customer Service
  • Client acquisition
  • Relationship Building
  • Client Engagement
  • Relationship building and management
  • Customer Relationships
  • Account Set Up
  • Data Analytics
  • CRM Tracking
  • Product Knowledge
  • Sales Data Analysis
  • Customer Relationship Management
  • Client Relationships
  • Business Development
  • Process Development
  • Sales expertise
  • User Training

Languages

English
Proficient
C2
Marathi
Proficient
C2
Hindi
Proficient
C2

Timeline

Relationship Manager

Park plus
10.2023 - Current

Key Account Manager

Flipspaces
03.2023 - 10.2023

Key Account Manager

Nobroker
12.2020 - 11.2022

B.M.S - Marketing

Mumbai University

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Vivek Mofe