Visionary operations leader with 15+ years of experience managing $1.2B+ projects across SCM, procurement, plant operations, and business growth. Known for implementing ERP solutions and lean methodologies to reduce costs, improve efficiency, and drive profitability. Proven expertise in scaling operations, managing P&L, and leading cross-functional teams in dynamic environments.
Hi, I’m
Vivek Pahwa
Chief Operating Officer (COO) | SCM, Procurement, and Project Leadership
Delhi
Summary
Overview
17
years of professional experience
4
Certificates
Work History
Miepol
Chief Operating Officer (COO)
07.2022 - Current
Job overview
- Directed all operations, supply chain, and plant activities for $500M+ projects annually.
- Automated workflows via Oracle ERP, cutting costs by 25% and boosting efficiency by 30%.
- Oversaw plant operations, ensuring seamless output across bitumen and concrete manufacturing units.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
Dr. Pahwa's Clinic
Managing Director
03.2008 - Current
Job overview
- Revamped clinic processes with ERP tools, enhancing patient satisfaction by 15%.
- Introduced digital payment systems and online marketing campaigns, driving client growth.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
Miepol
Director of Operations & Strategy
01.2018 - 07.2022
Job overview
- Managed 500+ personnel across projects totaling $1.2B, achieving 95% on-time delivery.
- Increased revenue by 40% through strategic market expansions and client engagement.
- Improved team productivity by 20% via leadership development programs.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Mentored and coached team members to foster productive and engaging work environment.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Telstra
Operations Project Manager
01.2016 - 01.2018
Job overview
- Led process improvement efforts, applying Lean Six Sigma methodologies for enhanced efficiency across various projects.
- Collaborated with upper management on strategic initiatives, aligning operations projects with overall business goals.
- Managed cross-functional teams, fostering collaboration and ensuring timely project delivery.
- Mentored junior team members, providing guidance on best practices in operations management and professional development opportunities.
- Delivered IT projects worth $15M, reducing delivery timelines by 15%.
- Streamlined client resource planning to optimize budgets by 10%.
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Enhanced communication between departments to facilitate seamless project handovers and minimize delays.
IACT Global
Project Development Manager
06.2013 - 03.2015
Job overview
- Streamlined internal processes by automating repetitive tasks using advanced software tools.
- Spearheaded the development of innovative solutions for complex business challenges, resulting in improved operational efficiency.
- Formulated strategies for overcoming roadblocks encountered during the execution of complex initiatives.
- Developed comprehensive project plans, ensuring clear expectations were set for all team members regarding deadlines and deliverables.
- Managed CRM and web projects, increasing client acquisition by 12%.
- Improved workflows to boost efficiency by 18%.
Apollo Hospitals
Media Planning Intern
01.2011 - 01.2013
Job overview
- Enhanced advertising campaigns by analyzing target audience data and creating tailored media plans.
- Monitored and evaluated campaign performance, making necessary adjustments to optimize results.
- Contributed to improving internal processes by providing feedback and suggesting new tools or resources for consideration.
- Improved team efficiency by maintaining organized records of media placements, invoices, and contracts.
- Led marketing campaigns, increasing international patient inquiries by 25%.
- Developed materials for medical tourism, driving 15% revenue growth.
Education
University Of MelbourneMelbourne, Australia
Master of Science from Computer And Information Systems
04.2001
University Overview
Guru Gobind Singh Indraprastha UniversityNew Delhi, India
BBA from Computer Aided Management
04.2001
University Overview
Skills
Planning and execution
Certification
Six Sigma Green Belt CertificationSix Sigma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chief Operating Officer (COO)
Miepol
07.2022 - Current
Director of Operations & Strategy
Miepol
01.2018 - 07.2022
Master Project Manager - International Project Management Board Certification (MPM)
03-2017
Lean Management Certification
02-2017
Six Sigma Green Belt CertificationSix Sigma
06-2016
Advanced Risk Management Certification
03-2016
Operations Project Manager
Telstra
01.2016 - 01.2018
Project Development Manager
IACT Global
06.2013 - 03.2015
Media Planning Intern
Apollo Hospitals
01.2011 - 01.2013
Managing Director
Dr. Pahwa's Clinic
03.2008 - Current
University Of Melbourne
Master of Science from Computer And Information Systems
04.2001
Guru Gobind Singh Indraprastha University
BBA from Computer Aided Management
04.2001
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