Vivek Palanivel

• Maintained effective communication with various government departments and regulatory bodies like: Municipal Corporations, Labour Department, Revenue Department, TNRERA etc.
• Ensured adherence to all applicable laws such as Labour Law, Environmental Law, Company Law, Factories Act, etc.
• Ensured all contracts are legally sound, risk-free, and in compliance with statutory requirements.
• Coordinated with external legal counsel for court matters and provided necessary documentation and case updates.
• Represented the organization in legal proceedings, tribunal hearings, and arbitration processes when required.
• Identified legal risks and suggested preventive measures to minimize liability.
• Advised management on legal implications of business decisions and strategies.
• Developed and reviewed company policies, internal guidelines, and legal SOPs in compliance with applicable laws.
• Maintained a repository of legal documents, contracts, property papers, and litigation files.
• Created compliance checklists and trackers to monitor legal activities.
• Conducted legal due diligence for business transactions such as acquisitions, partnerships, property purchase or lease.

CRM Department:
1. Application processing for new bookings &
Co-ordination with head office for all customer
related documents..
2. Ensuring effective coordination with customers
and between Sales and Legal
3. Customer Coordination Facilitating customer
payment of unit costs and handling payment
related issues / queries
4. Cheque Collection and keeping track of cheque
deposits
5. Ensuring on time Monthly Collection and
achieving set targets
6. Handling customer query and issues regarding
Payments and Receipts
7. Preparing and maintaining MIS Reports on
Booking Data
8. Co-ordination between customers and CRM in
Head Office Delhi
9. Effective call handling of customers

• Managed day to day working in the office.
• Meeting and Coordination with Vendors & managing their regular bills.
• Keep track of the office stationery and place order according to requirements.
• Handling any task assigned by seniors viz. data management, coordination, etc.
• Acting as the point of contact for employees during on-boarding stage till exit.
• Supervised 10 of employees in 5 shop.
• Providing HR operations support on queries related to employee policies pertaining to payroll, benefits, attendance, etc.
• Instrumental in maintaining records for the resigned / Exited cases.
• Oversee the entire Employee Life Cycle Events like joining, Induction, promotion, payroll, performance management process, exits, etc.
• Actively involved in managing exit formalities by providing necessary information to the employees.
• Maintaining Files & Personal records of the employees in soft and hard copy.

• Regular Follow-up of overdue Gold loans and taking timely recovery steps.
• Development and growth of the business of the branch and increasing the profit.
• Ensuring proper documentation before loans are arranged/disbursed.
• Record and maintain all transactions completely and correctly to match the bank procedures.
• Branch Engagement/Interest Waiver/Scheme Pushing/ Pamphlet /Event Management.
• Accepted payment by credit card, offered self-serve payment solutions and explained charges on customer bills.
• Generated and compiled regular reports of sales leads and upsell opportunities through customer interaction and distributed reports to the organization leaders.