MARKETING AND SELLS
Vivek Pandey
CSA
Kolkata,WB
Summary
Hardworking Customer Service Representative with 3 years of experience working with complain and sells . Trained in project and time management with extensive knowledge of consumer satisfaction and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in E-COMMERCE industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Language
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Csa
FUSION BPO
KOLKATA, WEST BENGAL
08.2019 - Current
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Described and explained details about PRODUCT options to inform customers and guide purchasing decisions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Marketing Management And Research
Veer Bahadur Singh Purvanchal University
Jaunpur 03.2016 - 04.2019
Skills
Excellent work ethic
Additional Information
I DROUPED OUT MY STUDIES IN 2007 AFTER LOOSING EVERYPNE IN MY FAMILY RETSARTED MY STUDY IN 2014 STILL PLANING FOR THE MBA IN MARKETING
Interests
SINGING COOKING WRITING
I WRITE MY OWN LINES TO MAKE MY HEART IN PEACE
LOVE TO SING WHILE ALONE OR WHEN SOUNDS HAPPY TO
COOKING IS LIKE A STRESS BUSTER FOR ME
Timeline
Csa
FUSION BPO
08.2019 - Current
BBA - Marketing Management And Research
Veer Bahadur Singh Purvanchal University
03.2016 - 04.2019
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