Vivek Patsawane
Pune
Summary
Experienced Cybersecurity professional with 10 years in the field, including 4 years focused on Microsoft security solutions. Enhances organizational security through endpoint protection, threat detection, and device management. Facilitates deployment and management of Microsoft Defender for Endpoint, conducts threat investigations, and optimizes security configurations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Advisor I, Technical Support
Concentrix
Pune
01.2022 - Current
- Provided technical support for Microsoft Defender for Endpoint (MDE) to enterprise clients
- Assisted organizations with migration to MDE and configuration of Advanced Threat Protection (ATP) features
- Created and managed alert suppression rules to optimize threat detection capabilities
- Integrated MDE with other Microsoft security portals for enhanced data analysis and security management
- Successfully onboarded devices to MDE using various methods (Intune, SCCM, GPO, scripts)
- Configured and managed Microsoft Defender Antivirus (AV) through Intune
- Troubleshooted MDE reporting issues and facilitated device onboarding via APL
- Assisted with evaluation lab creation for pre-deployment testing
- Administered Microsoft Intune for streamlined onboarding, deployment, and lifecycle management of Windows devices
- Designed and enforced MDM and MAM policies aligned with security and compliance standards
- Ensured device compliance with organizational security policies such as encryption, password protection, and remote wipe capabilities
- Delivered end-user support and troubleshooting for issues related to Intune-managed devices
- Created end-user documentation and led training sessions on secure usage of corporate devices
- Generated reports on compliance status, device health, and configuration insights to support IT decision-making
- Collaborated with cybersecurity, networking, and app development teams for a unified endpoint security strategy.
Associate Consultant
Capgemini
Pune
01.2020 - 12.2021
- Supported customers across ANZ region with web-based application issues
- Issue analysis & provide permanent resolution
- Providing application support on apps like Ebos, RBT, Mc delivery etc
- Interaction with business end users
- Documenting all incidents in a ticketing tool called SNOW
- Escalating issues to dedicated teams when needed
- Application server monitoring
- Configure and install softwares for users remotely for end user devices like POS devices
Senior Technical Support Specialist
Concentrix
Pune
04.2018 - 01.2020
- Troubleshot desktop and laptop issues for US and Canada clients in enterprise and SMB segments, ensuring minimal downtime
- Delivered technical support to customers via phone and email, ensuring timely resolution of inquiries
- Resolved technical issues on-site, improving user experience and increasing satisfaction ratings
- Provided technical support for end-users, effectively resolving escalated technical issues to maintain service levels
Process Executive
Entercoms
Pune
07.2016 - 04.2018
- Provided technical support to customers via phone and email, resolving inquiries and issues to maintain satisfaction
- Troubleshot technical issues and delivered on-site support to improve user experience and reduce downtime
- Resolved desktop and laptop issues for Brazilian clients across enterprise segments, ensuring timely problem resolution
Technical Support Engineer
Genie CMS LLP
Pune
12.2015 - 07.2016
- Diagnosed technical issues for clients using remote support tools.
- Documented troubleshooting processes and solutions in knowledge management systems.
- Assisted customers via phone, email, and chat to ensure timely resolution of issues.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Delivered remote support to end-users using various tools.
Education
Bachelor of Engineering -
Rajgad College Of Engineering
Pune05-2015
Diploma in Computer Engineering -
Jain Vidya Prasarak Mandal
Pune07-2010
SSC -
Sindhu Vidya Bhavan
Pune03-2007
Skills
- Endpoint detection and response
- Advanced threat protection
- Threat and vulnerability management
- Data loss prevention
- Microsoft Defender for Endpoints
- Intune device management
- Intune implementation
- Endpoint security
Certification
AZ900 Microsoft azure fundamental
Timeline
Senior Advisor I, Technical Support
Concentrix
01.2022 - Current
Associate Consultant
Capgemini
01.2020 - 12.2021
Senior Technical Support Specialist
Concentrix
04.2018 - 01.2020
Process Executive
Entercoms
07.2016 - 04.2018
Technical Support Engineer
Genie CMS LLP
12.2015 - 07.2016
Bachelor of Engineering -
Rajgad College Of Engineering
Diploma in Computer Engineering -
Jain Vidya Prasarak Mandal
SSC -
Sindhu Vidya Bhavan