Vivek Pradhan
Training Center Incharge
Gangtok
Summary
Objective - To establish a global career that offers challenges and growth to enrich my knowledge and skills while giving my best to the organization.
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Training Center Incharge
SIBIN Learning Cart Pvt. Ltd
Gangtok
8 2023 - Current
- Responsible for the daily operations of the organizations Training Center which operates in partnership with NSDC (National Skill Development Corporation)
- Job Role includes but not limited to overseeing the operations and strategic direction of a training center for creating a productive learning environment that enhances skills and supports organizational development
- Developing and implementing training programs that meet the needs of participants and align with organizational goals
- Leading and managing training staff, including trainers and administrative personnel, to ensure effective delivery of programs
- Overseeing the training center’s budget, managing resources, and ensuring financial efficiency
- Evaluating training effectiveness through feedback and assessments, and making improvements as needed
- Ensuring that the training center is well-maintained, equipped, and conducive to learning
- Tracking and reporting on training outcomes and metrics to inform management and guide future initiatives
Manager On Duty (MOD)
Golden Gaming International Pvt. Ltd.
Gangtok
11.2021 - 06.2022
- Was responsible for overseeing the daily operations of the online casino center
- Job role included but not limited to managing staff, including dealers, security, and customer service personnel, ensuring everyone is performing their roles effectively
- Overseeing gaming operations, managing budgets, monitoring revenue, and ensuring compliance with gaming regulations to maintain profitability
- Enhancing the guest experience by addressing complaints and ensuring high service standards etc
Medical Records Coordinator (Band 2)
Eventity Global Solutions
Siliguri
03.2021 - 08.2021
- Job role included contacting different Medical Facilities and Provider offices and following up for Medical, Billing, Radiology, Employment, Payroll and Business records as required per subpoena for the ongoing cases for Compex Legal Services (a US based records retrieval company)
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
Freelancer Marketing Consultant
221Baker St
Kolkata
02.2016 - 03.2017
- Job role included connecting with all South African, Nigerian and Egyptian Wineries for their advertisement projects through professional networking sites like LinkedIn, Meetup etc
- Enhanced customer engagement with effective social media management and content creation.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Set up appointments for the client, Wunderbrand, a South African advertising company, for project finalization.
- Planned and executed events and marketing programs to increase qualified leads.
Business Development Consultant
Sun Knowledge Pvt. Ltd
11.2014 - 01.2016
- Was a part of Business Development Team for GoTelecare, a Telehealth and Medical Billing Company
- The job role included, but was not limited to, scheduling appointments with doctors and hospitals and convincing them to enroll in teleconsultations and medical billing services.
- Negotiated contracts and closed sales with new and existing clients.
Process Consultant
OnProcess Technologies
08.2012 - 08.2014
- Job role included entire tracking of shipments of multinational clients from pick-up to drop including calling in trucking companies for check-in location of the consignment until delivered to the consignee for multinational logistic company BNSF
Trainer Cum Quality Analyst
Best Bet Sports Advantages & Future Gaming Ltd
Gangtok
12.2010 - 06.2011
- Job role included training executives for solving queries relating to online betting site BBSA or Best Bet Sports Advantages and Online Gaming Ltd
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
Sr. Process Specialist
BNK-e-Solutions Pvt Ltd
9 2005 - 1 2009
- The job role involved addressing customer inquiries for Halsted, a subsidiary Home Service Provider for Direct TV, and actively contributing to the team by delivering exceptional customer service.
- I was subsequently relocated to the Post Call Customer Retention Team within the same company.
- Streamlined processes by identifying inefficiencies and implementing improvements, resulting in increased productivity.
- Created comprehensive documentation of processes to ensure consistent execution across teams.
Education
Class X -
Bahai’ School Tadong
Tadong, Gangtok 01.1998 - 05.1998
Class XII - Business Studies, Accountancy, Economics
Tashi Namgyal Sr. Sec. School
Gangtok, Sikkim 03.2000 - 05.2000
B.Com (I) - Commerce, Accountancy, Economics
Govt. College Tadong
Tadong, Gangtok 05.2000 - 05.2002
Skills
Desktop Management Skills
Teamwork and Collaboration
Quick Learner
Problem-Solving
Team Collaboration
Interpersonal and Social Skills
Goal-oriented mindset
Multitasking and Organization
Creativity and Innovation
Project Support
Public Speaking
Data Management
Personal Information
- Date of Birth: 01/05/80
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Permanent Address : Laxmi Cottage, Arithang, Gangtok, East Sikkim
Disclaimer
I hereby declare that all the information provided above are lucid and true to the best of my knowledge.
Timeline
Manager On Duty (MOD)
Golden Gaming International Pvt. Ltd.
11.2021 - 06.2022
Medical Records Coordinator (Band 2)
Eventity Global Solutions
03.2021 - 08.2021
Freelancer Marketing Consultant
221Baker St
02.2016 - 03.2017
Business Development Consultant
Sun Knowledge Pvt. Ltd
11.2014 - 01.2016
Process Consultant
OnProcess Technologies
08.2012 - 08.2014
Trainer Cum Quality Analyst
Best Bet Sports Advantages & Future Gaming Ltd
12.2010 - 06.2011
B.Com (I) - Commerce, Accountancy, Economics
Govt. College Tadong
05.2000 - 05.2002
Class XII - Business Studies, Accountancy, Economics
Tashi Namgyal Sr. Sec. School
03.2000 - 05.2000
Class X -
Bahai’ School Tadong
01.1998 - 05.1998
Training Center Incharge
SIBIN Learning Cart Pvt. Ltd
8 2023 - Current
Sr. Process Specialist
BNK-e-Solutions Pvt Ltd
9 2005 - 1 2009
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