Dynamic Operations Manager with a proven track record at Sumedha Hotels, excelling in performance monitoring and customer service. Skilled in staff training and process improvement, I developed strategies that significantly enhanced customer satisfaction and operational efficiency. Adept at fostering client relationships and driving team success through effective organizational management.
Hi, I’m
VIVEK PURI
OPRATION MANAGER
Delhi,DL
Summary
Overview
21
years of professional experience
Work History
Sumedha Hotels
Operations Manager
12.2022 - Current
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Microsoft
Security Officer
06.2013 - 06.2015
Job overview
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Examined doors, windows and gates to verify security.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Nokia India Pvt.Ltd.
Security Officer
04.2004 - 05.2012
Job overview
Education
Rajiv Gandhi College Of Physical EducationBhopal
Masters Of Physical Education
04.2001
University Overview
Degree College Of Physical EducationAmravati Maharastra
BPE from Physical Education
04.2001
University Overview
Skills
Operations management
Timeline
Operations Manager
Sumedha Hotels
12.2022 - Current
Security Officer
Microsoft
06.2013 - 06.2015
Security Officer
Nokia India Pvt.Ltd.
04.2004 - 05.2012
Rajiv Gandhi College Of Physical Education
Masters Of Physical Education
04.2001
Degree College Of Physical Education
BPE from Physical Education
04.2001
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