Vivek Pv
Bangalore
Summary
Results-driven business operations professional with a proven track record of optimizing processes, enhancing efficiency, and driving strategic growth. Skilled in project management, data analysis, and cross-functional collaboration to achieve operational excellence. Adept at leveraging technology and CRM systems to streamline workflows and deliver exceptional customer experiences. Strong communicator and problem solver, dedicated to implementing innovative solutions that contribute to overall organizational success.
Overview
6
6
years of professional experience
Work History
Process Specialist - Business Operations
Byju's
Bangalore
03.2020 - Current
- Serving as a Salesforce Administrator for the post-sales team, responsible for optimizing system functionality and enhancing operational efficiency
- Developed comprehensive centralized call time reports to facilitate effective monitoring and analysis of postsales team performance
- Developed project charters and business dashboards to communicate concise business progress to top management
- Generated Salesforce reports as per top management's requests, providing valuable insights to support strategic decision-making
- Conducted call audits for the post-sales team, analyzing interactions and preparing reports sent to senior management
- Oversaw lead management operations, ensuring efficient tracking and nurturing of leads to drive successful conversions
- Identified and resolved bugs in diverse CRMs like Salesforce and LeadSquared, facilitating solutions through collaborative meetings with technical teams.
Operations Associate - Supply Chain
Byju's
Bangalore
03.2019 - 03.2020
- Managed end-to-end supply chain operations, including procurement, production planning, inventory management, and distribution
- Collaborated with suppliers, manufacturers, and logistics partners to ensure timely and seamless flow of goods
- Identified inefficiencies in supply chain processes and implemented process improvements to enhance operational efficiency
- Conducted quality inspections and audits on incoming materials and finished products.
New Tool Developer
IFB
Bangalore
06.2017 - 07.2018
- Collaborated with cross-functional teams to gather requirements and specifications for new tools
- Analyzed complex technical problems and devised effective solutions, contributing to enhanced operational efficiency
- Collaborated with QA teams to identify and rectify bugs, ensuring high-quality deliverables
- Provided ongoing support and maintenance for deployed tools, addressing issues promptly and ensuring optimal performance.
Education
Bachelor of Business Administration -
Bangalore University
BangaloreDiploma In Tool Engineering -
Nettur Technical Training Foundation
06.2017
12th -
Amrita Vidyalayam
03.2014
Skills
- Salesforce Administration
- CRM Systems (Salesforce, UX, LeadSquared)
- MS Excel
- Communication skills
- Strategic Planning
- Data Management
- Process Change & Implementation
- Operations Management
Accomplishments
- Promoted from Operation Associate to Central Business Operation, in less than 12-months.
Languages
Malayalam, English, Kannada, Tamil, Hindi
First Language
Timeline
Process Specialist - Business Operations
Byju's
03.2020 - Current
Operations Associate - Supply Chain
Byju's
03.2019 - 03.2020
New Tool Developer
IFB
06.2017 - 07.2018
Bachelor of Business Administration -
Bangalore University
Diploma In Tool Engineering -
Nettur Technical Training Foundation
12th -
Amrita Vidyalayam
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