VIVEK RAJAGOPAL
Scrum Master
Trivandrum
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgement and critical-thinking abilities.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Scrum Master / Operations Lead
Allianz Technology
08.2022 - Current
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Was part of PI planning
- Led sprint reviews and planning meetings to promote full team engagement.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Partnered with project team members to identify and quickly address problems.
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
- Wrote, updated and maintained project documentation.
- Enhanced team productivity by providing technical guidance and mentorship to junior staff members.
- Reduced downtime with thorough risk assessment, proactive planning, and systematic contingency measures.
- Facilitated knowledge transfer sessions among team members to share best practices in maintaining optimal system performance levels while minimizing potential risks.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Implemented the ITIL best practices to streamline workflows and improve service delivery efficiency
- Collaborated with Level 1 and Level 3 Teams to escalate and resolve complex issues on time
- Taking care of TTO, TTF SLAs and KPIs
- Planned operations and activities, and led projects.
Database Administrator
Allianz Technology
01.2018 - 07.2022
- Oracle ASM
- Oracle PSU Patching
- Oracle Dataguard
- Ansible / Shell Scripting
- Monitoring and Troubleshooting,AWR,ASH reports
- Knowledge on Oracle OEM
- Responsible for the Service Requests, Changes, Problem tickets and the Major incidents that are occurring
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
- Managed Database instances - including schema management, user administration and space management.
- Conducting regular database sanity checks.
- RMAN Backup
- Oracle Datapump.
- Database Installation .
- Oracle SGA/PGA changes.
- PDB builds.
- Strict adherence to ITIL process.
- Was part of setting up the DB2 in connection with the Cryptmaster project.
- Configuration of DB2 HADR
- Was instrumental in installing and configuring the DB2 V11.1 software and also creating the DB2 databases
- Was involved in the creation of the DB2 databases – both production and non-production environments.
- Creation of DB2 views / tablespaces for production and non-production systems.
- DB2 Fixpack upgrades.
- Worked on developing the documents related to the daily database activities.
- Security Administration includes handling Instance/Database Level Authorities and the Object Privileges and profiles.
- Good interpersonal communication skills and team player.
DATABASE ENGINEER
UST GLOBAL
11.2016 - 09.2017
- Responsible for the end to end database support, maintenance, and administration from offshore
- Timely resolution and closure of incidents
- Responsible for the Service Requests, Changes, Problem tickets and the Major incidents that are occurring
- Strict adherence to ITIL process
- User creations, password reset
- Managing roles and privileges
- Export/Import using Datapump
- AWR reports
- Working on Agent Down alerts
- Listener Down alerts
- Worked with On Call support
- KT for newcomers.
DATABASE ENGINEER
BOOTS
02.2015 - 11.2016
- Checking the availability of the databases
- Checking the filesystem utilization of the databases and taking the prompt action if the space exceeds the normal limit
- Worked on developing the documents related to the daily database activities
- Ensuring the proper backup is there for the databases
- Database bounce for AIX and Firmware upgrades
- Taking the backup for databases (online and offline backups)
- DB2 redirected restore
- Actively supported the On Call activities.
DATABASE ENGINEER
PEPSICO
08.2012 - 02.2015
- Ensuring that all the databases have a recent backup
- Monitoring the table space utilization and preparing reports
- Actively supported the On Call activities
- Troubleshooting incidents related to lock-waits, backup failures, log utilization archival logging, reorgs, runstats, etc
- Full-fledged participation in the LV renaming of many databases
- Good working knowledge in database bounce activities
- Took an active role in OTM
- Disaster Recovery Drill activities
- Knowledge in High Availability solutions like IBM DB2 HADR
- DB2 Fixpack upgrade activities
- Issue Identification & Diagnostics & Debugging skills
- Keen to take the Preventive Measures at appropriate times
- Involved in the Customer initiative Disaster recovery activity
- Basic knowledge in UNIX shell scripting
- Actively participated in the team calls and have initiated calls with clients and various teams (UNIX, Storage, Backup, Application) for solving various critical database related issues
- Worked on the low level design, producing and maintaining crisp and clear documentation related to the database daily activities
- Knowledge in taking the backup for databases (online and offline backups)
- Successfully troubleshooted various Guardium related alerts (GIMS) for production and non-production environments
- IBM PMR
- Knowledge in DB2 Foglight
- Working knowledge in SAP GUI
- Good interpersonal communication skills.
Education
BTech - Mechanical Engineering
Kerala University
ISC Board -
St Thomas Residential School
Trivandrum, India03.2007
ICSE Board -
St Thomas Residential School
Trivandrum, India03.2005
Skills
- Sprint Planning / PI Planning
- Scrum Framework Expertise
- Retrospective Analysis
- Backlog Grooming
- Team Collaboration
- Coaching and Mentoring
- Meeting facilitation
- Scrum Methodology
- Interpersonal Skills
- Root Cause Analysis
- Oracle / DB2 Database Administration
- Good Communication Skills
Certification
Certified ScrumMaster
Professionalaccomplishments
- Awarded Star of the Month for my technical contributions during my stint in Allianz APAC (for the month of June 2018).
- Nominated for the Bravo Awards - Q3 2023
- Winner of Spot Award as part of my contributions for Q4 2023
Personalinfo
phone: +91 6238160829,
email : vivekraja7777@gmail.com
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Certified Scrum Product Owner
07-2024
Certified ScrumMaster
12-2022
Scrum Master / Operations Lead
Allianz Technology
08.2022 - Current
Database Administrator
Allianz Technology
01.2018 - 07.2022
DATABASE ENGINEER
UST GLOBAL
11.2016 - 09.2017
DATABASE ENGINEER
BOOTS
02.2015 - 11.2016
IBM Certified Database Associate - DB2 10.1 for Linux UNIX and Windows
12-2014
ITIL Foundation Level V3 Certification
09-2013
DATABASE ENGINEER
PEPSICO
08.2012 - 02.2015
BTech - Mechanical Engineering
Kerala University
ISC Board -
St Thomas Residential School
ICSE Board -
St Thomas Residential School
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