Vivek Raju

Own end-to-end product and delivery ownership across multiple airline programs, driving roadmap execution, delivery governance, backlog prioritization, and stakeholder alignment.

Key Responsibilities:

• Lead product strategy, roadmap planning, and delivery execution.
• Own the full lifecycle delivery from initiation to go-live.
• Translate business requirements into actionable delivery plans.
• Oversee cross-functional teams across engineering, QA, and business.
• Manage budgets, delivery timelines, and performance KPIs.
• Lead customer governance, steering committees, and escalations.

Major Achievements:

• Increased product adoption by 25% by aligning the roadmap with airline business needs.
• Reduced development turnaround time by 30% through optimized sprint planning and delivery frameworks.
• Successfully delivered 25+ large-scale airline implementations.
• Achieved a 95% delivery success rate through governance and proactive risk management.
• Designed and developed an AI-based planning platform for: Velocity-based project plans, automated execution schedules, AI-generated Gantt charts, and resource optimization.

Key Responsibilities:

• Led enterprise implementations with Agile delivery.
• Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
• Managed scope, backlog, user stories, and sprint execution.
• Coordinated internal and client teams during rollouts.
• Resource planning and delivery forecasting.

Major Achievements:

• Delivered three large enterprise programs in one year: Flipkart, TCS, Walmart.
• Consistently delivered programs within scope and deadlines.
• Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.

Key Responsibilities:

• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Escalation handling and stakeholder governance.
• Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
• Sales support and product demos.

Major Achievements:

• Managed a corporate portfolio of over ₹150 crore.
• Delivered 20% year-over-year growth across enterprise accounts.
• Improved customer retention and upsell conversion.