Vivek Kumar Singh

A strong background in System Support, Apple solutions, and MDMs.

- Act as a first-level contact point and deal with all incoming requests and incidents in a professional, courteous manner over the phone, via email, web submission, and walk-ups.

- Ability to liaise and communicate confidently and professionally with global end users, at all levels.

- Take end-to-end ownership of incidents and see them through to closure.

Troubleshoot issues on Windows and all versions of macOS.

- Install, upgrade, support, and troubleshoot printers, computer hardware (laptops/desktops), and any other authorized peripheral equipment.

- Strong knowledge of Windows 10, MacOS (preferred), O365, Active Directory, and Zoom Audio/Video Collaboration.

- Resolved complex software and hardware problems for Apple computers.

- Diagnosing iOS Devices

- Oversaw device administration using JAMF.

- Manage and troubleshoot VPN client (Cisco AnyConnect).

- Ensured compliance of all Mac devices with security policies.

- Assisted Mac users with various network-related issues.

- SSO tools (Okta, Idaptive)

- Administration Duo SSO application.

- New Hire Orientation, Onboarding, and Off boarding of employee.

- Good knowledge of G-Suit.

My daily job responsibilities include:-
- Monitoring and maintaining entire IT infrastructure.
- Operate, maintain, and improve internal IT solutions.
- Collaborate with Global IT to resolve issues and participate in projects.
- Coordinate with office management to buy and keep stock of peripherals.
- Manage AD on Windows server
- Manages user ,groups and logs in G-suit
- Okta administration
- manages slack and udemy access
- Assets management on GLPI tool and Vendor Management
- Troubleshooting Mac and Linux based OS, windows os troubleshooting
- Good understanding of Jamf
- basic o365 admin management
- User management and access on Jira
- Basic Networking , Basic knowledge of TCP/IP protocols
- On- and off-boarding of employees including arrangement of (new) hardware.
- Understanding of AWS and ITIL
- Manage Duo MFA

• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
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• Assisted end users with diagnostics to resolve issues.
• Installed and performed minor repairs to hardware, software or peripheral equipment.