VIVEK S
Operations Associate
Bengaluru
Summary
Results-driven operations professional with nearly three years of experience in the travel industry, specializing in process optimization, and efficiency improvement. Possessing strong analytical skills and a keen ability to identify opportunities for operational enhancements, I excel in problem-solving and strategic decision-making. A quick learner with a proactive mindset, I am adept at adapting to dynamic environments and implementing solutions that drive business success and enhance customer experience.
Overview
3
3
years of professional experience
Work History
Customer Support Agent
Lastminute.com
05.2022 - 02.2025
A Customer Support Executive in the travel industry is responsible for providing exceptional customer service, handling travel-related inquiries, managing operations, end to end management, and ensuring a seamless experience for clients. This role involves assisting customers with bookings, resolving issues, coordinating with vendors, and ensuring smooth travel operations.
Education
MBA - Tourism And Travel Management
Indian Institute of Tourism And Travel Management
Gwalior, India 04.2001 -
B. VOC - Tourism
KIHRD
Kochi, India 04.2001 -
Skills
Complaint handling
Report generation
Analytical and methodical
Risk assessment
Analytical skills
Problem-solving aptitude
Multitasking Abilities
Timeline
Customer Support Agent
Lastminute.com
05.2022 - 02.2025
MBA - Tourism And Travel Management
Indian Institute of Tourism And Travel Management
04.2001 -
B. VOC - Tourism
KIHRD
04.2001 -
Similar Profiles
Mefuza BanuMefuza Banu
Escalated Care- Agent at Lastminute.comEscalated Care- Agent at Lastminute.com
Neru Prasad K MNeru Prasad K M
Customer Service Specialist at Lastminute.comCustomer Service Specialist at Lastminute.com
AMAL STEPHENAMAL STEPHEN
Contributor-Telesales at Lastminute.comContributor-Telesales at Lastminute.com