Vivek Sajeevan Thoppil

Cost Sheet -

• Managing Cost Sheet according to client requirement.

Booking Tracker -

• Updating the Booking Tracker according to the inventory. Maintaining details of the client, contact, location, agreement value, payment plan, etc. Maintaining Brokerage details coordinating with the developer CRM team for Reconciliation, Payments, SDR track.
• Have maintained an inventory tracker of 1000 plus units and updated 600 plus booked units in the Booking Tracker.
• Have maintained payments updates & SD tracking by coordinating with the developers' CRM team on a weekly, monthly & LTD basis. Side by side maintaining dashboards of all the fields as required by the Management.

Customer -

• Forms Creation All information related the project updated in the form. Ensure that GRE is on track on daily basis. Active CP on Walk-in Synopsis; source, ethnicity, location, suburb, budget, etc.
• Maintaining crisp and clean records be it location-wise, zone-wise, ethnicity wise, source wise, manager-wise, weekly-monthly-LTD-wise, and more on as required by Management.
• Also cleaning the CIF master on daily basis for a better understanding of the clientele walk-ins in all areas and presenting it to the SH and management on a weekly/monthly basis as and when required by the SH or Management. Operational utilization of SFDC.

OBM / IBM -

• Ensure form is created, ensure sourcing Manager names are updated, ensure all sourcing locations are updated EOD Report in the form of FTD, MTD, LTD.
• Have maintained OBM / IBM forms and sheets, for pre-work as well as post launch and in sustenance as well, maintained dashboards for the same activity for entire period.

Tele Calling -

• Form Created, all callers and sourcing manager names updated, Callers Man-days, Unique CP data Callers daily attendance track.
• Also maintaining dashboards for the same activity for period, and updating all Tele-calling masters' data on daily basis for a better understanding of the task performed by our managers and presenting it to SH and TLs.

HWCL -

• Update and divide the Walk-in data according to the Closing Manager sheets. Reassigning them, Sourcing Manager or any other manager of some other site to the core closing team.
• Have maintained data for a proper understanding of the follow-ups which are required by the closing & also sourcing managers regarding their HWCL ratings.
• Maintaining individual as well as collated & consolidated sheets of all the managers and presenting them to the team and SH for better understanding of the follow-up of managers on their clientele and own self over the manager's daily tasks.

Inventory Management -

• Managing Inventory on daily basis; typology, carpet, band wise. Tallying with the Booking Tracker.
• Have maintained proper inventory of over 1100 plus units and maintained its dashboards for better understanding of the movement of the inventories & sales as per the availability of the units/product for sale.

Innovation / Development -

• Developer Report on weekly basis - HO Walk-in, Booking and Inventory - Site Review Meet Report - Site & HO Tele calling Report - Site Reconciliation - Developer & HO DR team.
• Open to discussion with the SH regarding the loopholes in the system, be it in all variables such as Tele-calling reports, Tele-calling lead generation, OBM, IBM, CIF, and Booking Tracker with the help of properly maintained dashboards.
• I'm committed to my professional development and regularly interact with peers to learn new things to keep myself updated.

Stress Tolerance -

• Being the only person in the team as Support staff in the backhand working well both independently and collaboratively, and always keeping patience & remaining cool under pressure every time always being calm and decisive.
• Have a lot of patience to handle the volume of work & stress which goes hand in hand with the launch phase at every site/project. Have always been organized and demonstrated consistent performance even under high stress situation

Teamwork -

• Have excellent rapport with colleagues, all the managers, team leaders & Site heads.
• Always respecting the ideas and opinions that the other team members have to say. I get along with almost everyone on the team.

Negotiation Skills -

• Can easily negotiate by recognizing, managing, and resolving the issues to achieve an outcome with someone having competing interests & needs including the ability to step up to conflicts and settle disputes equitably.
• Always taking charge of the negotiation process and directing it in a manner that will achieve results by listening actively and keenly to the other team members to understand their perspectives.

Effective Communication -

• Can effectively explain, describe, or convey ideas in individual and group situations. I am able to clearly share my ideas and opinions with other team members.
• Keeping my Team Leader/Site Head duly informed about my work and progress. I ensure that I respond to all emails in a timely and professional manner. I actively listen to and comprehend what others have to say.
• Capacity to readily learn and have given extra hours for improvement in the system and any work-related knowledge.
• I believe learning and development are integral to success and have always been trying to gain more knowledge, skills, and expertise to excel in every task.
• Have always been exploring new perspectives to approach work and maintain a marketable professional skill set staying updated on the latest trends and insights in my field.

Integrity -

• Have Strong moral values and principles and have been consistent in practicing the same.
• Holding a Strong sense of right and wrong and consistently striving to do what's right.
• Always striving to keep my word & commitments and demonstrate trustworthiness.

• Maintaining MIS reports side by side for tele calling productivity for the developer.
• Managing site dashboards related to Walk-ins, Bookings, Collection Reconciliation, Tele Calling and OBM activity.
• Excellent MIS and analytical skills ability. MIS reporting, pivots, lookups.
• Planning, organizing and maintaining daily reports of calls and leads generated and booking collection track.

Controlling the execution of aggregate sale for RMC India & other premium clients (Capacite, Godrej, L&T) and side by side managing Management Information System (MIS)of 7 crushers.

• Maintaining daily reports and keeping the directors up to date with all the activities of crushers.
• Diesel working and reconciliation for both plants with plant, actual and tally records and confirming the same at higher level. Royalty purchase and distribution record maintenance and reconciliation and profitability analysis for entirety.
• Coordinating with the in charge to check the status of the books for record keeping.
• Calculation of diesel norms for the machineries (DG, Excavator, Loader) used by our plants to ensure optimum utilization of a all machineries at best possible cost.
• Rehandling cost work and analysis.
• All purchase bills passing and authorization and solving discrepancies if any, highlighting those discrepancies at a higher level. Making a list of critical cases of overdue outstanding and discussion of the same with directors.
• Boulder rock purchase statistics compilation and analysis.
• Finished product and raw material stock matching with plant team and freezing the same in books with the help of CA. Other plant expenses include checking and certification for each month with site managers and technical heads.
• Solve queries of clients related to his/her eligibility, authorization and benefits. Solve account queries between clients and contractors with our service desk.
• Mentoring new associates with regards to process training. Bringing them up to the speed for processing accounts at the office end.
• Mentoring new staff with regards to process training for plant related work at plant end.

A focused professional with nearly 2 years of experience in Accounts, Banking, & Client Relationship Management.

• Last associated with Sree Narayana Guru Co-op Bank, Mumbai as a Trainee Office Assistant. Mulund (W)
• Proficient in developing functional specifications & process flows to establish monthly reconciliation processes as well as rectifying discrepancies in a timely manner by understanding root cause.
• Exposure in recommending system enhancements to prevent discrepancies in the future.
• Experience in attending customer queries & facilitating customer centric banking operations.
• Skilled in implementing effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty.
• Possess a go-getter attitude along with good communication & analytical skills.

• Was responsible for handling Funding Desk, Account Opening activity. Core competencies: Quality Assurance
• Reporting & Documentation Team Management
• Liaison & Coordination Service Assurance
• Reconciliations & Escalation Management.
• Experience in Preparation of Funding Reports, & tackling queries from branches.
• Conceptualized & developed training & development initiatives to improve productivity, build capability and enhance the quality. Implemented process enhancement initiatives through measures that resulted in benefits.