Sachin Mamgai
Delhi
Summary
Dynamic professional with a proven track record at Rakuten Insight Pvt. Ltd., excelling in strategic planning and client relationship building. Demonstrated success in revenue generation and sales negotiations, enhancing team productivity and client satisfaction. Skilled in multitasking and adaptability, achieving significant sales growth through innovative strategies.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Client Development Associate
Rakuten Insight Pvt. Ltd.
03.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Anticipated clients' needs by staying in touch on regular basis.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Designed, planned, organized and directed orientation and training programs for employees or customers.
Customer Support Associate
Tech Mahindra Ltd.
01.2022 - 02.2023
- Assisted clients with troubleshooting issues remotely via phone or email support prior to dispatching a technician on-site when necessary.
- Championed efforts towards enhancing client satisfaction by introducing new channels of communication like email support and live chat options on the company''s website.
- Provided exceptional customer support during all stages of the transportation process, addressing inquiries promptly.
- Solved moderately complex issues while maintaining top-quality customer support.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Customer Service Executive
Jindal Intellicom Pvt. Ltd.
09.2020 - 08.2021
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
Customer Service Representative
Tech Mahindra Pvt. Ltd.
08.2019 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Commerce Honours -
SOL, Delhi University
New Delhi 04.2001 -
High School Diploma -
Vishal International School
Noida, UP 04.2001 -
Secondary School School -
Indian National Public School
Noida Sector 20, UP 04.2001 -
Skills
Timeline
Client Development Associate
Rakuten Insight Pvt. Ltd.
03.2023 - Current
Customer Support Associate
Tech Mahindra Ltd.
01.2022 - 02.2023
Customer Service Executive
Jindal Intellicom Pvt. Ltd.
09.2020 - 08.2021
Customer Service Representative
Tech Mahindra Pvt. Ltd.
08.2019 - 08.2020
Bachelor of Commerce Honours -
SOL, Delhi University
04.2001 -
High School Diploma -
Vishal International School
04.2001 -
Secondary School School -
Indian National Public School
04.2001 -
Passionate about traveling, cooking, meaningful conversations, and exploring philosophical ideas.
I'm passionate about traveling and cooking, which let me explore new cultures and flavors. I love engaging in meaningful conversations that deepen connections and enjoy exploring philosophical ideas that challenge my perspective and encourage critical thinking.
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