VIVEK SATYAWALI
TAJ Dubai
Dubai
6
years of professional experience
Hospitality professional with a strong background in delivering exceptional service. Known for keen eye for detail, ensuring guest satisfaction. Collaborative team player adaptable to changing needs, skilled in communication and problem-solving.
Work History
Room service associate
1 Year 7 Months- Took accurate food and beverage orders, including special requests, allergies, dietary needs, and delivery instructions.
- Handled guest concerns and complaints professionally, resolving issues quickly and courteously.
- Delivered food and beverages to guest rooms, ensuring correct order presentation, timely service, and adherence to five-star hospitality standards.
- Managed store handling tasks such as inventory checks, and maintaining organized supplies for seamless dining service operations.
- Upheld food safety and sanitation guidelines, maintaining clean workstations and ensuring compliance with hotel health regulations.
- Demonstrate up-selling skills by recommending menu items, beverages, and promotional offers, contributing to increased sales.
Food & Beverage associate (360 restaurant)
2 Years- Delivering top-tier service in a fast-paced, high-pressure environment, consistently exceeding guest expectations.
- Excellent communication and interpersonal skills.
- Positive guests feedback and reviews by making good relations and communication with them.
- Demonstrated comprehensive knowledge of the menu, including ingredients, preparation methods, and wine pairings, to provide informed recommendations.
- Maintained high standards of service while managing a high volume of tables, ensuring all guests received prompt attention.
industrial training
1 Year- Worked in three of the major departments of the hotel.
- Restaurant - carrying orders from pass as soon as it gets ready with all side accompaniments and service gears, table setup, store pickup, buffet setup, live sections.
- Kitchen - live sections, assisting the chef with the order, misen pla, store pickup.
- Front office - carrying guest luggage to and from the room, handling calls at the operator, and filling A & D journal's.
Education
BSC Hospitality And Hotel Administration - Hospitality Management
Skills
Strong customer service skills
Excellent active listening skills
service orientated
point of sale
time management
attention to detail
team player.
Flexibility
Timeline
Room service associate
TAJ Dubai
2025.01 - CurrentRead More
Food & Beverage associate (360 restaurant)
The Oberoi New Delhi
2023.01 - 2025.01Read More
industrial training
Vivanta by taj surajkund
2021.01 - 2022.01Read More
IHM Dehradun
BSC Hospitality And Hotel Administration from Hospitality Management
Read More