Vivek Shankar

• Spearheaded successful management and operations of 12 restaurants located throughout bustling Bangalore City consisting of 3 crore which is 50% of city revenue.
• Oversaw team of dedicated restaurant managers and staff, fostering culture of excellence and teamwork.
• Achieved outstanding levels of operational excellence, maintaining consistently high standards in service, cleanliness, and food quality across all restaurant locations.
• Demonstrated exceptional financial acumen by driving revenue growth through effective cost management and revenue optimization strategies.
• Monitored financial performance, budgets, and P&L statements for each restaurant, consistently meeting or exceeding profit targets.
• Prioritized customer satisfaction by resolving customer issues promptly and implementing feedback mechanisms to enhance overall dining experience.
• Collaborated closely with marketing team to create and execute successful marketing campaigns that boosted customer engagement and loyalty.
• Ensured strict adherence to local health, safety, and sanitation regulations in all restaurant locations.
• Stayed abreast of industry trends and local ordinances, effectively adapting restaurant operations to align with evolving market conditions.
• Maintained strong focus on food safety and quality control, consistently delivering high-quality product offerings.
• Conducted regular quality audits and inspections to ensure compliance with established standards.
• Leveraged knowledge of local market trends and competition to make informed decisions and strategic adjustments.
• Demonstrated exceptional communication and interpersonal skills, facilitating effective collaboration with cross-functional teams.
• Played pivotal role in enhancing brand visibility within Bangalore through identification and utilization of local marketing opportunities.
• Continuously motivated and led team members, promoting culture of excellence and customer-centricity.

• Successfully managed cluster of 7 cloud kitchens, overseeing all operational aspects, and contributing to 70% of total revenue of company 4.5 crores.
• Demonstrated exceptional leadership skills by effectively leading and motivating diverse team of kitchen staff, ensuring high level of productivity and efficiency.
• Achieved outstanding operational excellence by implementing streamlined processes, optimizing kitchen workflows, and maintaining strict quality control standards.
• Played pivotal role in revenue growth by identifying opportunities for menu optimization, cost management, and sales strategies.
• Conducted regular performance reviews and assessments of kitchen operations to identify areas for improvement and implement necessary changes.
• Ensured highest standards of food safety and hygiene were maintained across all kitchen locations, consistently meeting or exceeding regulatory requirements.
• Collaborated closely with central management team to develop and execute marketing and promotional initiatives to drive customer engagement and boost sales.
• Monitored and managed inventory levels, reducing waste and ensuring efficient stock management to minimize costs.
• Spearheaded efforts to enhance customer experience, receiving positive feedback and contributing to increased customer loyalty.
• Leveraged data analytics and reporting tools to track key performance indicators (KPIs) and make data-driven decisions for continuous improvement.
• Played key role in recruitment, training, and development of kitchen staff, fostering culture of excellence and teamwork.
• Conducted regular audits and quality checks to ensure that all cloud kitchens met company standards and maintained consistent food quality.
• Collaborated with cross-functional teams to align strategies, share best practices, and contribute to overall growth and success of company.

• Demonstrated exceptional leadership and management skills by taking charge of three challenging Barbeque Nation outlets that were struggling with profitability, customer service, and sales.
• Led dedicated team of professionals, motivating them to address critical issues and turn around performance of each outlet.
• Achieved significant improvement in profitability by implementing cost-cutting measures and optimizing operational processes.
• Focused on enhancing customer service standards by conducting staff training programs and implementing customer-centric initiatives.
• Successfully revitalized sales strategies, introducing innovative promotions and marketing campaigns to attract new customers and regain trust of existing ones.
• Collaborated closely with central management to develop and execute tailored improvement plans for each outlet, addressing specific challenges and opportunities.
• Monitored financial performance, budgets, and P&L statements for each outlet, consistently achieving improved financial results.
• Conducted regular quality audits and inspections to ensure that outlets met company standards and maintained consistent food quality.
• Leveraged data analytics and reporting tools to track key performance indicators (KPIs) and make data-driven decisions for continuous improvement.
• Played key role in recruitment, training, and development of outlet staff, fostering culture of excellence and teamwork.
• Ensured strict compliance with local health, safety, and sanitation regulations in all outlets, ensuring safety and well-being of customers and staff.

• Served as pivotal member of management team responsible for successful opening and initial operations of multiple restaurants in Muscat.
• Led end-to-end process of restaurant openings, including site selection, concept development, staff recruitment, and menu planning.
• Demonstrated exceptional project management skills by overseeing restaurant construction, ensuring timely completion, and compliance with local regulations.
• Collaborated closely with owner and stakeholders to develop strategic business plans and operational budgets for each new restaurant.
• Successfully managed all aspects of restaurant operations during initial phases, from hiring and training staff to menu execution and customer service.
• Achieved exceptional financial results by optimizing cost controls, revenue generation strategies, and pricing models.
• Implemented effective marketing and promotional campaigns to generate buzz and attract customers during restaurant's launch phase.
• Ensured strict adherence to local health, safety, and sanitation regulations, creating safe and hygienic environment for both customers and staff.
• Played key role in development and implementation of standardized operational procedures and training manuals.
• Monitored and analyzed key performance indicators (KPIs) to make data-driven decisions and adjustments to enhance restaurant performance.
• Successfully transitioned operations to owner after initial establishment phase, ensuring smooth handover process.
• Fostered culture of excellence and customer-centricity among restaurant staff, promoting teamwork and continuous improvement.
• Maintained strong relationships with suppliers, vendors, and local authorities to facilitate efficient restaurant operations.
• Continuously sought opportunities for innovation and improvement, contributing to long-term success of each restaurant.

Direct sales and profitability of high-image full service restaurant founded in 1954
Specialize in Pizzas eclectic cuisine and serving pizzas offerings seven days week;
Orchestrate offer menu development based on guest trends/preferences and seasonal considerations; sources vendors and negotiates inventory costs
Develop advertising strategies, layout, and design for print provides
Extensive profit/loss experience in standardization of portions and implementation of labor cost controls, documents end-of-month, daily and weekly transactions;
Recognized for cultivating long term, stable staff with team-player philosophies; credited with increasing revenues, increasing customer base and average check
Created, developed and implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/kitchen associate job descriptions and incentive programs
Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution
Key Performance Area:
Managed 7 restaurants across state in Home service operations and selected to train all new employees’ formal training program based on restaurant
Demonstrated skills accommodating celebrities; credited with high degree of diplomacy resolving problems without sacrificing customer relations
Recipient of performance excellence recognition; as best Home service in customer service and won numerous awards
Recruiting, training & leading performance of team members to ensure efficiency in customer service, and meeting of groups target
Managing & monitoring team for achieving preset revenue targets and ensuring optimum performance for business development
Achievements:
Designated as Restaurant Manager, responsible for entire Strategic Planning
Recruitment, and Operations of process
Improved Home service for business improvement by developing trade areas
Achieved CHAMPS excellence award above 80% by proving best restaurant in Pizza Hut
Bangalore
SUV (Structural Unit Visit) to audit store operations toward home service
Designated as Call Center coordinator for Pizza Hut management
Handling Home service for Call Center operation
High initiative on Reducing Customer Complaints across 20 stores, initiated incentive programs at call center, introduced TMRI (Team Member readiness Inventory) and SIG (structural interview guide) for call Center recruitment process
Customer mania sessions were conducted at store to motivate team
Responsible to transforming restaurant to become most profitable account ever transitioned.

• Direct sales and profitability of high-image full service restaurant founded in 1954
• Specialize in Pizzas eclectic cuisine and serving pizzas offerings seven days week;
• Orchestrate offer menu development based on guest trends/preferences and seasonal considerations; sources vendors and negotiates inventory costs
• Develop advertising strategies, layout, and design for print provides
• Extensive profit/loss experience in standardization of portions and implementation of labor cost controls, documents end-of-month, daily and weekly transactions;
• Recognized for cultivating long term, stable staff with team-player philosophies; credited with increasing revenues, increasing customer base and average check
• Created, developed and implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/kitchen associate job descriptions and incentive programs
• Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution
• Key Performance Area:
• Managed 7 restaurants across state in Home service operations and selected to train all new employees’ formal training program based on restaurant
• Demonstrated skills accommodating celebrities; credited with high degree of diplomacy resolving problems without sacrificing customer relations
• Recipient of performance excellence recognition; as best Home service in customer service and won numerous awards
• Recruiting, training & leading performance of team members to ensure efficiency in customer service, and meeting of groups target
• Managing & monitoring team for achieving preset revenue targets and ensuring optimum performance for business development
• Achievements:
• Designated as Restaurant Manager, responsible for entire Strategic Planning
• Recruitment, and Operations of process
• Improved Home service for business improvement by developing trade areas
• Achieved CHAMPS excellence award above 80% by proving best restaurant in Pizza Hut
• Bangalore
• SUV (Structural Unit Visit) to audit store operations toward home service
• Designated as Call Center coordinator for Pizza Hut management
• Handling Home service for Call Center operation
• High initiative on Reducing Customer Complaints across 20 stores, initiated incentive programs at call center, introduced TMRI (Team Member readiness Inventory) and SIG (structural interview guide) for call Center recruitment process
• Customer mania sessions were conducted at store to motivate team
• Responsible to transforming restaurant to become most profitable account ever transitioned.