Vivek Sharma
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 8 years of management performance.
Overview
9
9
years of professional experience
Work History
Area Manager
Costa Coffee (Devyani International Limited)
2022.12 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Cluster Manager
Biryani Blues
2019.03 - 2022.12
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits
- Oversaw budget planning, strategy development, community outreach for organization
- Built positive and productive relationships with store and field leadership
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Optimized team performance with newly implemented sales and merchandising procedures
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Generated financial and operational reports to assist management with business strategy
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Restaurant Manager
Biryani Blues
2017.04 - 2019.03
- Open and close registers for staff members, count register drawers, and resolve cash overages and shortages
- Ensure the shift is adequately staffed
- Develop and assign tasks to staff members, oversee completion of tasks
- Resolve customer issues and approve exceptions to policy for coupons, returns, etc
- Train new hires and create development opportunities for experienced staff members
- Provide recognition and constructive feedback throughout the shift as appropriate.
Shift Manager
Biryani Blues
2015.04 - 2017.03
- Supervise and train of new staff
- Set-up and delivery of service for a variety of special events and dinners
- Assist with meal service
- Delegate and assign tasks
- Implement and follow a cleaning schedule
- Attend weekly Team Leader meetings
- Assist with scheduling, ordering, inventory, cost and waste control.
Education
B.Com - Commerce
Delhi University
Delhi, India 2011.08 - 2015.05
Skills
Operations Management
Resource Allocation
Customer Relationship Management
Staff Training and Development
Controlling costs
Territory Management
Recruitment and hiring
Process Improvement
Performance Management
Quality Assurance
Employee Scheduling
Staff Supervision
Timeline
Area Manager
Costa Coffee (Devyani International Limited)
2022.12 - Current
Cluster Manager
Biryani Blues
2019.03 - 2022.12
Restaurant Manager
Biryani Blues
2017.04 - 2019.03
Shift Manager
Biryani Blues
2015.04 - 2017.03
B.Com - Commerce
Delhi University
2011.08 - 2015.05
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