Inside Sales
HCL Technologies Ltd
11.2020 - Current
Hi, I’m
Vivek Sharma
Inside Sales
Chandigarh
Summary
Results-driven and highly accomplished Inside Sales Professional with over 10 years of experience in the SaaS industry, specializing in the North American market. Adept at leveraging a deep understanding of technology solutions and customer needs to drive sales growth and exceed revenue targets. Proven track record of building and nurturing strong client relationships, executing strategic sales initiatives, and delivering exceptional customer experiences. Skilled in utilizing CRM tools, data analysis, and innovative sales techniques to optimize performance and achieve business objectives. Committed to continuous professional development and staying abreast of industry trends to maintain a competitive edge in the dynamic SaaS landscape.
Work History
HCL Technologies Ltd
Inside Sales
11.2020 - Current
Job overview
- Increased inside sales revenue by consistently meeting and exceeding sales targets through effective prospecting and relationship building.
- Consistently exceeded sales targets by cultivating a deep understanding of client needs and positioning products as optimal solutions for their unique challenges.
- Targeting SMB clients (Small and Medium Sized Business ) to generate revenue in NA market.
- Generating new business opportunities from Enterprise Account to fuel the pipeline for Product Specialists and Client Directors
- Evaluated key performance metrics regularly to identify areas for improvement within the inside sales process.
- Mentored new Inside Sales Advisors, providing guidance on best practices for achieving success in the role.
- Effectively communicating value propositions to the prospects to book qualified meetings
- Working with Product specialist, technical advisor, and Client directors to discuss and strategize methods to penetrate targeted accounts
- Working with marketing team to execute personalized account-based campaigns
- Identifying key decision makers by performing research using prospecting tools like sales navigator, zoom info, Linkedin.
- Effectively managing Inbound Leads and executing Outbound Campaigns
- Handling LiveChat leads for the International and domestic market to book qualified meetings
- Hitting Qualified meetings targets for product Specialist and Client Directors every quarter
- Mentoring new SDR hires in helping them navigate their key accounts
- Supporting Business on outbound prospecting strategies and lead generating efforts
- Keeping up to date on training and education requirements as set out by Business
- Working with existing customer accounts to expand HCL software other products.
Beat Route Innovation
Inside Sales
01.2018 - 06.2020
Job overview
- International & Domestic market, primarily targeting the SMB segment in India and initiating the first level of contact with the prospective customers
- Handling both inbound and outbound calls
- Targeting (Owners & decision makers) people to set up phone meetings/face to face meetings/demos
- Giving demos to clients and qualifying to next level
- Proactively identify customer needs and requirements and recommend appropriate services
- Working closely with clients to understand their requirements, issues and modified the system accordingly
- Focus on delivering a positive customer experience while engaging with the customer
- Record all interactions and call notes with customer/prospect in the CRM system
- Intensive Market research through LinkedIn, Zoom info, blogs, data.com, hoovers
- Negotiation and closing deals
- Handling a team for lead generation.
Valtech
Inside Sales
02.2017 - 12.2017
Job overview
- (Executive- Demand Generation & Sales development, International market), Targeting (C level VP level director level) people to set up phone meeting/face to face meeting/demos
- Focusing on Companies using Adobe, Drupal, Sitecore as CMS & Ecommerce platform such as Hybris & demand ware
- Working for Asia pacific, USA & North America & domestic market
- Acquire new customers via lead generation activities
- Understanding of technology and vertical platforms to strategize & craft solutions
- Constantly communicate with clients, in written and verbal presentations
- Working closely with clients to understand their requirements, issues and modified the system accordingly
- Proactively identify customer needs and requirements and recommend appropriate services
- Focus on delivering a positive customer experience while engaging with the customer
- Follow up with customers & clients (Account Management).
AAyuja Technologies Ltd
Inside Sales
03.2015 - 02.2017
Job overview
- Sales Development & Demand Generation, Primarily targeting B2B segment and initiating the first level of contact with the prospective customers
- Specifically generating leads for north America, USA region
- Deliver on sales outreach program that includes extensive Cold-calling, Warm follow-ups, and E-mail to identify new customers for products within a given sales territory
- Identifying market potential by converting leads into opportunities & passing them over for further demo or technical consultation with the client's team
- Generate new business opportunities & maintain a healthy pipeline to ensure that the sales team has adequate number of qualified opportunities to work upon
- Analyzing prospects needs and requirements to uncover their business challenges by working across multiple campaigns
- Documentation of all sales metrics using CRM and also managing the same for effective automation of the process
- Conducting Market Research to build and manage the lead list flow from marketing to sales basing on the client's requirement
- Delivering Account specific training (Product & Process) to new folks and help them reach or move to next level.
Mrs. Bector's Food Specialties Ltd
Business Development
07.2012 - 03.2015
Job overview
- Sr
- Business Development, New Distributor Appointment and Channel management
- Product placement in Institutions & HORECA
- Devising strategies and negotiating with the client to expand business and move up the value chain
- Providing Marketing inputs for Product Development based on user insights, client demands and analysis of various other key factors
- Showcasing repertoire, understanding customers' needs and presenting products and renditions
- Price negotiations with the client
- Liaison and relationship management with the client
- Mentor new associates and team members
- Plan & organize day to day work for self & team members.
Education
Punjab University
BBA from Business Administration and Management
01.2007 - 04.2010
Sukhmani International School
High School Diploma
04.2006 - 05.2007
A.A.R Jain Model School
High School Diploma
04.2004 - 05.2005
Chitkara University
MBA
04.2010 - 05.2012
Skills
Lead qualification
Phonenumber
7022254954
Languages
English
Hindi
Timeline
Inside Sales
Beat Route Innovation
01.2018 - 06.2020
Inside Sales
Valtech
02.2017 - 12.2017
Inside Sales
AAyuja Technologies Ltd
03.2015 - 02.2017
Business Development
Mrs. Bector's Food Specialties Ltd
07.2012 - 03.2015
Chitkara University
MBA
04.2010 - 05.2012
Punjab University
BBA from Business Administration and Management
01.2007 - 04.2010
Sukhmani International School
High School Diploma
04.2006 - 05.2007
A.A.R Jain Model School
High School Diploma
04.2004 - 05.2005
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