VIVEK SHARMA
JAIPUR
Summary
Skilled Branch Team Leader with notable experience in managing branch operations, coordinating teams, and driving sales growth. Strengths encompass strong leadership abilities, financial acumen, and effective communication skills. Previous roles involved streamlining processes for efficiency, fostering team collaboration, and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Branch Team Leader
SHRIRAM FINANCE LTD
CHIRAWA
06.2023 - Current
- Disbursement of TW loans, gold loans, business loans, and personal loans.
- Fixed deposit, Insurance and Death claim refund
- CIBIL reviewing and analyzing credit reports.
- Daily cash maintenance and daily cash handling activities
- Handled escalated customer service issues as needed.
- Performed accounting or financial analysis.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Banking Customer Service Representative
SBI
Chirawa
10.2019 - 03.2023
- Monitored customer satisfaction levels through surveys and feedback forms.
- Explain banking procedures and regulations to customers accurately.
- Retailer Banking
- Updated databases with new and modified customer data.
- Processed loan applications and verified documentation for accuracy.
Accountant
Arrawatia & Associated
Chirawa
04.2017 - 03.2019
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- ITR
- General Accounting
Education
Master of Commerce - Business Administration
Pt. Deendayal Upadhaya Sekhawati University
Sikar11-2021
Master of Commerce - Economic Administration And Financial Management
Pt. Deendayal Upadhaya Sekhawati University
Sikar09-2017
Bachelor of Commerce - Commerce
Rajasthan University
Jaipur08-2015
Skills
- Cash handling
- Customer service
- Loan disbursement
- Logistical planning
- Accounting
- Multitasking Abilities
- Microsoft Office
- Account reconciliation
- Data entry
- Loan processing
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Affiliations
- Scouting
- NSS
Timeline
Branch Team Leader
SHRIRAM FINANCE LTD
06.2023 - Current
Banking Customer Service Representative
SBI
10.2019 - 03.2023
Accountant
Arrawatia & Associated
04.2017 - 03.2019
Master of Commerce - Business Administration
Pt. Deendayal Upadhaya Sekhawati University
Master of Commerce - Economic Administration And Financial Management
Pt. Deendayal Upadhaya Sekhawati University
Bachelor of Commerce - Commerce
Rajasthan University
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