Vivek Sharma

• Managed product backlog effectively, prioritizing high-value items for faster completion.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
• Developed custom Scrum boards for better task tracking and transparency within the team.
• Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
• Improved team efficiency by implementing Agile and Scrum methodologies for project management.
• Implemented continuous improvement initiatives through regular retrospective meetings with the team.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.

Responsible for the complete branch network infrastructure that includes Extreme.

Switches, vCenter, PDUs, SBC, and Pulse Secure-Virtual Traffic Manager.

Responsible for troubleshooting customer-reported issues and working on customer requests.

Regular health check of network devices, VMware, load balancer, SBC, PDU, etc., and report to clients for any configuration or hardware issues. Take responsibility to fix them in a timely manner.

Regular meetings with vendors for any new software versions or patches.

• Recommend customers for new images and bug fixes.

Take responsibility for image upgrades, internal and external certificate renewals, or hardware changes.

Working on Incident Management, Problem Management, Change Management, and Change Tasks.

Creating load balancers, VIP, and binding physical servers to it.

Attaching SSL certificates to the LB VIP.

• Create rules and policies in the Fortinet Firewall.

Create, modify, and troubleshoot the rule base and IPsec VPN in the Fortinet firewall.

Extensively involved in complete LAN, WAN, route planning, designing, installation, pre-configuration of network equipment, testing, and maintenance in both the local branch and data center, WAN networks.

• Works on VMware snapshots and patching.

• Coordinating with customers to understand the requirements.

Educating customers to highlight the hidden impact, if any, of the changes.

• Preparation of MOP and documentation.

• Coordinating with SDMs to create the change with the expected time window for the change to be implemented.

Implementing the change in the time window given by customers.

• Troubleshooting of daily tickets.

Reviewing logs and session captures.

• Troubleshoot various network issues, affect solutions, and collaborate with staff and outside vendors to resolve complex problems.

Working on customers' outages (in a multi-vendor environment, if required).

Preparation and validation of network security policies to be implemented.

Maintaining 24-hour operations and ensuring 99.9% uptime of their infrastructure.

• Troubleshooting and debugging of data, optical, and carrier networks.
Providing L2 support for Nortel and Avaya data, and L2/L3 support for Nortel transmission products.
Providing support for Day 2 boarding of new data customers.
Proactively worked on the data and optical products by performing maintenance, upgrades, and provisioning devices depending on the customer's needs.
Handling incidents, escalated calls, and troubleshooting technically on the remote end. Maintaining SLAs and working on the ITIL framework.
Coordination with Ciena, GSS Logistic Team, for technician and part dispatch.
Performing backups and liability for basic to complex configurations on BBNA, as needed.
Monitoring and technical troubleshooting of ERS 8800/8600, ERS 5500, and 4500 series Nortel VPN routers (connectivity), secure.