Vivek Shetty
Summary
To seek a challenging role in your esteemed organization that allows me to utilize my experience and knowledge in the domain and simultaneously explore new horizons to innovate and excel.
Overview
16
16
years of professional experience
Work History
Guest Accounts Purser
Royal Caribbean International
12.2018 - Current
- Balancing On board Revenue Report on a daily basis for Financial Controller and shipboard management in order to monitor all revenues throughout the voyage, as well as final report for shore side management
- Responsible for collecting cash from Guest Services Team and balancing it against the system on a daily basis
- Processing several credit card transmissions during the voyage, upon gathering all the information from the Fidelio, to ensure guest account balances are properly authorized on a daily basis per company's SQM policy
- Monitoring declined credit cards and assisting guests in setting up different means of payment, as well as modifying sea pass accounts accordingly
- Processing for the final settlement of all credit cards at the end of voyage
- Issuing company standard memorandums and reminders regarding guest account status
- Monitoring all guest and crew on board accounts and makes necessary adjustments and/or corrections
- Responsible for processing and balancing all prepaid on board credits purchased by guests, as well as, the credits given on board
- Responsible for monitoring daily cash account limits (Guests and Crew) in accordance with SQM.
2nd Purser Payroll
Royal Caribbean International
08.2015 - 12.2018
- Maintaining records of all crew contracts
- Ensuring the JDE payroll system accurately reflects crew wages and overtime rate information in cooperation with the Crew Payroll Manager, who is ultimately responsible for the entry of semi-monthly and overtime rates
- Responsible for auditing employee record count in HR E1 system to employee record count in JDE Payroll System to ensure that no crewmember is paid without being active in E1 System, JDE Payroll and Kronos
- Monitoring all additional payments including, but not limited to overtime, bonus payments, commissions, gratuities
- Calculates the payroll for crew signing off the vessel before the end of the payroll cycle
- Guiding, educating and offering comprehensive training pertaining to Gratuity Reconciliation to all Managers
- Completing audits for Time & Attendance and Kronos Reporting
- Managing Crew Charges & Receivables, Crew Travel Payments, Supplemental Collections, Crew Expense Reimbursements; Kiosk Money machines, and Phone Card machines
- Prepares reports for Financial Accounting Gratuity Workbook.
Security Staff
Royal Caribbean International
02.2013 - 08.2015
- Respond to all guest and hotel requests and emergency situations in a timely and professional manner
- Interact with all guests and employees in a congenial and sincere manner, and conduct all actions professionally and confidentially
- Continuously patrol and inspect assigned areas as scheduled, and promptly report all irregularities, hazardous conditions, and suspicious occurrence
- Investigate and document, as specified, all guest and employee incidents relating to illness, injury, theft or damage of property
- X-Ray Baggage Screening
- Basic profiling during gangway operation
- Setting up access control equipment (Guard station, X-Rays, Metal Detectors, Drug & Explosive detector) and calibrating the same as required.
Trainee Security Officer
Mumbai International Airport Pvt Ltd (GVK)
03.2012 - 01.2013
- Inline X-Ray Baggage Screening
- Performing ETD check on baggage at OOG (Out of gauge) machine
- Operation Checks on CCTV at the baggage make up area, departures, arrivals, domestic and international transfer and various levels of inline screening
- Patrolling and surveillance at baggage make up area, departures, arrivals, domestic and international transfer and various levels of inline screening
- Passenger profiling Checking of Passport, Visa, Immigration at level 4
- Escorting weapon bags, oversize bag and fragile bags from departures to baggage make up area after screening
- Physical check of baggage at OOG machine and level 4
- Responsible for Recording & Reports of Aviation issues and Incident Reports.
Guest Service Staff
Kingfisher Airlines Ltd
03.2010 - 03.2012
- Responsible for Ground Handling covering areas such as Passenger, Baggage, Ramp Operations Services, Cargo & Mail Services, Technical Services and Communications in management capacity
- Operations Control Centre - with Terminal Managers for ensuring smooth operations
- Executing all the activities such as check-in counters, guest boarding and disembarking, Baggage loading and off-loading and liaising with internal and external department for safe and on time operations
- Responsible for Recording & Reports of Aviation issues, Incident Reports and providing measures for improvement/rectification on the Ramp
- Coordinating between ramp staff & load and trim department
- Problem solving and dealing with customer complaints in a stipulated time frame without delaying the departure
- Also handled Baggage services.
Administrative & Accounts Assistant
Dynamic Sales Corporation
08.2008 - 01.2010
- Keeping records of all transaction, and responsible for preparation of accounts payable, invoices and purchase orders
- Processing cheques, maintaining filing and invoice monitoring systems
- Maintaining the data of warehouse reporting which is used in control over the raw material and finished goods
- Developed several Excel spread sheets currently for reducing entry time and automatically cross-referencing for errors
- Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders.
Education
Post Graduate Diploma in Finance Management -
Welingkar Institute of Management Development and Research
BACHELOR OF COMMERCE, Business Administration - undefined
Bhonsala Military College of Arts, Science & Commerce, Pune University
H. S.C - undefined
Bhonsala Military College of Arts, Science & Commerce, Pune University
S. S. C - undefined
St. Francis High School, Maharashtra Board
Languages
English
Hindi
Marathi
Tulu
Timeline
Guest Accounts Purser
Royal Caribbean International
12.2018 - Current
2nd Purser Payroll
Royal Caribbean International
08.2015 - 12.2018
Security Staff
Royal Caribbean International
02.2013 - 08.2015
Trainee Security Officer
Mumbai International Airport Pvt Ltd (GVK)
03.2012 - 01.2013
Guest Service Staff
Kingfisher Airlines Ltd
03.2010 - 03.2012
Administrative & Accounts Assistant
Dynamic Sales Corporation
08.2008 - 01.2010
Post Graduate Diploma in Finance Management -
Welingkar Institute of Management Development and Research
BACHELOR OF COMMERCE, Business Administration - undefined
Bhonsala Military College of Arts, Science & Commerce, Pune University
H. S.C - undefined
Bhonsala Military College of Arts, Science & Commerce, Pune University
S. S. C - undefined
St. Francis High School, Maharashtra Board
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