Summary
Work History
Education
Skills
Software
Work Availability
Timeline
CustomerServiceRepresentative
Vivek Shrivastava

Vivek Shrivastava

Technical Content Writer
BHOPAL

Summary

I am a seasoned professional with a diverse background, holding an MBA from Laxmi Narayan College of Technology, Bhopal, and possessing a strong foundation in hotel management from the Peoples Institute of Hotel Management, Bhopal. Drawing upon the problem-solving expertise I developed during an enriching tenure at the Westin Marriott Hotel, I am deeply passionate about bridging the gap between technology and clarity. I am eager to contribute my talents, drive impactful initiatives, and foster collaboration. My journey has led me to excel as a digital marketing executive at Zehntech Technologies, where I apply my multifaceted skills to a proven track record of developing and implementing effective digital marketing strategies to enhance brand visibility, drive traffic, and generate leads. Proficient in utilizing various online channels and tools to achieve marketing objectives. Possesses excellent analytical, communication, and project management skills.

Work History

Digital Marketing Executive

Zehntech Technology
Indore, Madhya Pradesh
09.2022 - Current
  • Key Responsibilities:

    Digital Strategy Development: Formulate and execute comprehensive digital marketing strategies aligned with organizational goals, utilizing SEO, SEM, email marketing, content marketing, social media, and other digital channels.

    Content Creation: Develop high-quality and engaging content for various digital platforms, including blogs, social media, email campaigns, and websites, to attract and retain target audiences.

    SEO Optimization: Conduct keyword research, on-page optimization, and link-building activities to improve organic search rankings and drive organic traffic growth.

    Paid Advertising: Manage and optimize pay-per-click (PPC) campaigns on platforms such as Google Ads and social media advertising to maximize ROI and lead generation.

    Social Media Management: Create, schedule, and monitor social media posts, engage with followers, and analyze performance metrics to improve brand presence and engagement.

    Email Marketing: Design and execute email marketing campaigns, segmenting audiences, crafting compelling messages, and analyzing open and click-through rates for continuous improvement.

    Analytics and Reporting: Monitor, analyze, and report on key performance indicators (KPIs) to evaluate the effectiveness of digital marketing efforts, making data-driven recommendations for improvement.

    Website Management: Collaborate with web developers to ensure website functionality, update content, and implement SEO best practices for an optimized user experience.

    Competitor Analysis: Conduct regular competitive analysis to stay informed about industry trends and identify opportunities to gain a competitive edge.

Food and Beverage Associate

Westin Marriott Hotel kolkata
Kolkata, Indore
06.2019 - 02.2020
  • Provided exceptional service that reflected restaurant standards and core values
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members
  • Welcomed and thanked guests to demonstrate appreciation for patronage
  • Checked identification cards of customers ordering alcoholic beverages to verify age requirements were met
  • Maintained dining and food service areas to maximize safety and cleanliness
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items
  • Performed inventory checks on a daily basis to ensure availability of necessary supplies
  • Organized deliveries of food orders from vendors to ensure accuracy of products received
  • Adhered to all safety and sanitation guidelines while preparing food items
  • Assisted with food preparation, including washing, cutting, and storing ingredients
  • Provided excellent customer service to guests in a timely and professional manner
  • Worked closely with managers to ensure smooth operations during peak business times
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers
  • Monitored inventory levels of food items and communicated needs for restocking to management team.

Bengaluru Marriott Whitefield
01.2018 - 12.2018
  • Worked well in team environment as well as independently
  • Analyzed website performance using analytics tools such as Google Analytics
  • Worked with teams to support goals and build experience
  • Developed and implemented communications strategies for various projects
  • Greeted guests upon arrival and provided them with directions or information about local attractions
  • Provided concierge services such as arranging transportation or making restaurant reservations for guests
  • Performed light maintenance tasks such as changing lightbulbs or replacing batteries in smoke detectors
  • Participated in team meetings discussing new initiatives or strategies for improving customer satisfaction ratings
  • Organized and maintained guest records, such as room assignments and billing information
  • Assisted in coordinating events held at the hotel, such as conferences or weddings
  • Handled cash transactions accurately and responsibly while adhering to established procedures
  • Created marketing materials for promotional campaigns aimed at increasing occupancy rates
  • Provided customer service to guests by responding to inquiries regarding services offered at the hotel
  • Assisted in the daily operations of the hotel, including checking guests in and out, handling reservations, and answering questions from guests
  • Processed payments for guests using credit card machines or other payment methods
  • Tracked inventory levels of supplies needed for daily operations of the hotel
  • Ensured that all areas of the hotel were clean and well-maintained according to standards set by management.

Education

MBA - Marketing, digital marketing

Laxmi Narain College of Technology

Bachelor's - Hotel Management Hotel Management

Peoples University

Skills

English Fluencyundefined

Software

Odoo

WordPress

Squarespace

Webflow

Apache airflow

Shopify

Redmineflux

Zoho

Wix

SharePoint development service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Digital Marketing Executive

Zehntech Technology
09.2022 - Current

Food and Beverage Associate

Westin Marriott Hotel kolkata
06.2019 - 02.2020

Bengaluru Marriott Whitefield
01.2018 - 12.2018

MBA - Marketing, digital marketing

Laxmi Narain College of Technology

Bachelor's - Hotel Management Hotel Management

Peoples University
Vivek ShrivastavaTechnical Content Writer