Vivek Shriyan

• Managed Food Quality Department, ordering food stock based on weekly sales projections.
• Ensured compliance with NSF standards to uphold food safety protocols.
• Assisted restaurant manager in staff recruitment, contributing to reduced employee turnover.
• Monitored food expenses to enhance restaurant profitability and P&L outcomes.
• Addressed customer complaints promptly to maintain satisfaction levels.
• Analyzed customer feedback to pinpoint trends and improvement opportunities.
• Represented restaurant brand at local community events, fostering positive relationships.

• Positioned staff according to PPG and sales projections to enhance operational efficiency.
• Minimized food waste during shifts, contributing to reduced food costs.
• Ensured compliance with NSF standards for food safety and maintained FIFO after deliveries.
• Achieved designated sales targets for each shift consistently.
• Facilitated smooth and rapid service to improve customer satisfaction.
• Addressed customer complaints efficiently in-store and during delivery.
• Identified and responded to customer needs promptly.
• Executed daily responsibilities accurately and effectively.

• Assisted Shift ICs in training crew members during non-peak periods.
• Ensured food safety and FIFO standards during weekly stock deliveries.
• Collaborated with FQM Department for manual inventory counting on various schedules.
• Stocked kitchen in preparation for peak periods to ensure efficiency.
• Contributed to food preparation efforts within the kitchen environment.
• Participated in deep cleaning initiatives to maintain store hygiene.
• Executed cashier responsibilities, including order taking, payment collection, and change distribution.

Stocked beverage stations with drinks and ice during events to ensure guest satisfaction.

• Performed light cleaning duties, including sweeping floors and wiping counters.
• Demonstrated exceptional customer service while engaging with guests throughout events.
• Ensured compliance with company policies on food preparation, storage, and service procedures.
• Greeted guests upon arrival, offering assistance as needed to enhance their experience.
• Checked product quality prior to serving to maintain high standards.