I love to play sports, I'm a state level volleyball player
Vivek Sikarwar
Service Reliability Engineer
Agra
Summary
Highly motivated and results-oriented Network Engineer with 3 years of experience in maintaining and troubleshooting LAN, WAN and Wireless networks. Proven ability to identify, diagnose, and resolve network incidents efficiently, ensuring optimal network performance and uptime.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Service Reliability Engineer
BT Group
01.2024 - Current
- Working as Service Reliability Engineer in Rolls-Royce project.
- Experience in configuring and troubleshooting Cisco switches and routers.
- Diagnosed and resolved network incidents including connectivity problems, routing errors, and hardware failures.
- Evaluate network performance and create improvement strategies.
- Provide technical support to clients based in UK and around the world on tech calls, manage major incidents related to network.
- Upgraded device IOS and managed documentation of incidents.
- Assist customers during their maintenance windows as and when required.
- Work on Severity 1 cases such as network down situations.
- Follow up with customers to make sure issue is resolved completely.
- Routers: Cisco ISR4331, Cisco ISR4321.
- Switches: Cisco Catalyst 2960, 3560, 3750, 3650, 3850, 4500 series, 6500, 6800, 9200 and 9500 series.
- WLC: Catalyst 9800, 5500.
Associate Network Engineer, FND
BT Group
02.2022 - 12.2023
- Acted as a bridge between different teams ans escalated critical incidents to appropriate teams and ensured timely resolution. Also, documented network issues and resolutions for future reference.
- Monitored network performance and proactively identified potential issues using tools such as ServiceNow, BMC Remedy, NIAB, and NPMD.
- Hands-on experience with alarm monitoring tool such as Service Intelligence.
Education
High School Diploma -
St. Mark's Public School
04.2014 - 01.2015
Intermediate -
St. Marks Public School
01.2016 - 01.2017
Bachelor of Technology - Electronics And Communication Engineering
GLA University
08.2017 - 09.2021
Skills
Routing Protocols : RIP, OSPF, EIGRP, BGP, HSRP
Switching : VLAN, DTP, VTP and STP, IVR, Basic Wireless troubleshooting
IP Services : OSI Model, IP Addressing, DHCP, DNS, NAT, ACL, TCP/IP, Subnetting IPv6
Problem Solving
Team Player
Good Communication Skills
Interests
I love to learn about world history
I enjoy visiting place with historic significance
Timeline
Service Reliability Engineer
BT Group
01.2024 - Current
Associate Network Engineer, FND
BT Group
02.2022 - 12.2023
Bachelor of Technology - Electronics And Communication Engineering
GLA University
08.2017 - 09.2021
Intermediate -
St. Marks Public School
01.2016 - 01.2017
High School Diploma -
St. Mark's Public School
04.2014 - 01.2015