Vivek Singh
Sr. System Engineer
Greater Noida
Overview
1
1
Certificate
2
2
Languages
19
19
years of professional experience
9
9
years of post-secondary education
Summary
Business Analyst with experience in enterprise software environments, specializing in translating business requirements into scalable technical solutions. Skilled in requirement elicitation, product roadmapping, and Agile delivery, with hands-on exposure to JIRA, Confluence, and data analysis. Certified in Scrum and experienced in working closely with cross-functional teams to drive efficient, high-quality product delivery while maintaining strong stakeholder communication.
Timeline
Certified Scrum Master
05-2022
Bachelor of Law - Law
LLoyd Law College
04.2016 - 05.2019
Systems Engineer
lakshmikumaran & Sridharan Attorneys
11.2013 - Current
Content Writing and Manual QA Tester
NIIT Limited
12.2011 - 11.2013
Technical Support Representative
Convergys India Limited
09.2008 - 11.2011
Senior Sales Executive
Rajratan Info Solution Limited
04.2007 - 04.2008
Bachelor of Science - Science
Harsahai Degree College
04.2004 - 05.2007
Higher Secondary School - Science Education
B.N.S.D Inter College
04.2002 - 05.2004
High School Diploma -
United Public School
04.2001 - 05.2002
Work History
Systems Engineer
lakshmikumaran & Sridharan Attorneys
11.2013 - Current
- Market and Customer Research: Conduct market research to identify customer needs and market gaps. Engage with current and potential customers to understand their challenges and requirements, ensuring product meets these needs effectively. I
- Product Roadmap Planning: Develop and maintain a product roadmap that communicates vision, priorities, and progress to internal teams and stakeholders. Ensure that roadmap reflects changing market dynamics and customer feedback.
- Feature Definition and Prioritization: Gather and prioritize product and customer requirements, working closely with engineering, sales, marketing, and support to deliver a product that aligns with business goals and customer satisfaction.
- Cross-functional Leadership: Lead cross-functional teams from a product's conception through its launch and beyond. Act as a product champion within company, ensuring alignment and collaboration across teams.
- Product Development Lifecycle Management: Oversee product development lifecycle, including conceptualization, design, specification, development oversight, release, and iteration. Work closely with engineering teams to ensure product features are delivered on time and within budget.
- Performance Monitoring and Optimization: Monitor product performance against key performance indicators (KPIs), including customer satisfaction, revenue, and market penetration. Use data to drive decisions and iterate on product as needed to meet business objectives.
- User Experience and Usability: Ensure product delivers a superior user experience (UX), focusing on usability, design, and overall customer satisfaction. Collaborate with UX/UI designers to continually improve product interface and functionality.
- Competitive Analysis: Keep abreast of industry trends and competitive products. Analyze competitors to identify opportunities for differentiation and to anticipate market moves.
- Stakeholder Communication: Communicate effectively with all stakeholders, including customers, team members, and executives, providing updates on product development progress, milestones, and challenges.
- Feedback Loop Management: Establish a feedback loop with customers and internal teams to gather insights, address issues promptly, and continuously enhance product offerings.
- Compliance and Security: Ensure product complies with all relevant regulations and standards, particularly those related to data privacy and security, which are critical in communication platforms.
Content Writing and Manual QA Tester
NIIT Limited
12.2011 - 11.2013
- Worked on content development of SAP training modules for class room based training and E-Learning modules.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Worked extended hours when necessary to meet deadlines.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Supported continuous improvement initiatives within the QA team, coaching junior testers on best practices and troubleshooting techniques.
Technical Support Representative
Convergys India Limited
09.2008 - 11.2011
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Implemented feedback from customers to improve overall quality of support services provided by team.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
Senior Sales Executive
Rajratan Info Solution Limited
04.2007 - 04.2008
- Prospected leads, scheduled meetings and converted targets into customers.
- Sold mortgage refinance to US based customers to new and established customers.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
Education
Bachelor of Law - Law
LLoyd Law College
Noida 04.2016 - 05.2019
Bachelor of Science - Science
Harsahai Degree College
Kanpur 04.2004 - 05.2007
Higher Secondary School - Science Education
B.N.S.D Inter College
Kanpur 04.2002 - 05.2004
High School Diploma -
United Public School
Kanpur 04.2001 - 05.2002
Accomplishments
- Collaborated with team of 15 in the development of Legal Practice Management Software and delivered the product before time.
- Worked on huge data repository of firm that had records of past 11 years, which was successfully migrated to new software without any problems.
- Worked on document summarizer of legal judgments using ML tools that prepares abstractive summary of judgments of golden standard.
- Worked on IPR management solution and prepared end-to-end Workflow process of IPR, Trademark, Copyright and Design related solution.
- Worked on Document Management Solution that integrates with SharePoint using MS Word Add-Ins, that allows the users to save and search their drafts, templates, opinions, legal research documents with lot of ease.
Languages
Hindi
English
Certification
Certified Scrum Master
Interests
Reading non-fiction books related to business, technology, and strategy
Motorcycle riding and adventure travel
Trekking and camping in challenging terrains
Experimenting with AI tools and staying updated with latest developments in artificial intelligence
Skills
Business Analysis & Product Skills
Requirement Gathering & Elicitation
Functional & Non-Functional Requirements (FRD / BRD / PRD)
User Stories & Acceptance Criteria
Stakeholder Management
UAT Planning & Execution
Process Mapping & Gap Analysis
Software & Technical Skills
JIRA, Confluence (Requirement & Sprint Management)
Workflow & Process Modeling (Drawio, Miro)
API & Integration Understanding
Rule-Based Systems & Automation Logic
SQL (Basic), Advanced Excel
Scrum Framework (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
Backlog Grooming & Prioritization
Cross-functional Agile Team Collaboration
Tools & Documentation
Wireframing & Flow Diagrams
Test Case Review & Defect Tracking
Release & Change Management Support
Professional / Non-Technical Skills
Communication & Presentation Skills
Problem Solving & Critical Thinking
Client & Stakeholder Coordination
Adaptability in Fast-paced Environment