Vivek Singh
Senior Technical Lead
New Delhi
Summary
Quality-driven Technical Lead with 10 years of Experience, well-versed in Agile best practices, project management requirements and Software support operations. Successful at building robust solutions for changing business needs. Driven professional enthusiastic about meeting market challenges with scalable technologies.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Senior Technical Lead
Aristocrat India Pvt Ltd
Noida
09.2022 - Current
- Organized system operating procedures to strengthen controls.
- Developed technical solutions to diverse operational problems.
- Managed team of 6 personnel focused on implementing resolutions and updates.
- Designed support structure needed to confirm scalable application rollouts.
- Improved systems with addition of new features and infrastructure.
- Advised management, business and technical staff on solutions using specific domains or technology.
- Installed system updates to address vulnerabilities and reduce security issues.
- Work as a Scrum Master for the team of 10 people, conducting regular ceremonies and manage the project.
- Assessed project milestones and team performance to keep staff on-task.
- Researched and adopted new technologies to add value to existing offerings.
Production Analyst
Natwest Group
Gurgaon
04.2022 - 09.2022
- Migration activities from JIRA/Confluence Data Centre to Cloud.
- Analysis of Plug-ins and custom settings moving to cloud.
- Conducting training sessions to end users for Cloud functionalities and other demos.
- GITLAB service management
- JIRA/Confluence Incident/Request/Problem management.
- Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
Team Lead
HCL Technologies Pvt Ltd
Bangalore
02.2021 - 04.2022
- Rendering L2/L3 support for JIRA and Confluence with strict adherence to SLA process 24*5.
- Investigated various products for Atlassian JIRA.
- Validated best business practices and rules to implement with new model along with appropriate user approvals and sign off.
- Train Business Leads with new JIRA functionalities.
- End to end delivery of JIRA and Confluence Upgrades from creating test cases from User Stories to functional testing and delivery.
- Managed schedules, accepted time off requests and found coverage for short shifts
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Senior Engineer 2
Aristocrat India Pvt Ltd
Noida
02.2019 - 02.2021
- JIRA, Confluence, Fisheye and Bamboo Administration
- Dell Boomi Integrations
- Acting Scrum Master for 1 year to work on JIRA customization and Project developments across organization.
- Worked with team through entire SDLC, including analysis and design, business and functional requirements analysis, system design and testing.
- Streamlined Project management process across team by following SCRUM And Agile practices and setting up tool practices like JIRA and DevOps boards.
- Hands on Experience with SVN and Azure DevOps tool.
- Oracle Learn application Administration, Designing of Courses for Organization.
- Bamboo, JIRA and Confluence Upgrades on Linux Operating Server.
Senior Software Engineer
Mercer India Pvt Ltd
Gurgaon
09.2015 - 02.2019
- Administration of JIRA, SharePoint and other Java & Dotnet based applications.
- Create complex JIRA workflows, field configurations.
- Screen, Permission, Notifications Schemes and day to day Administrator tasks for JIRA.
- Work closely with the Stakeholders to complete IT Infrastructure domains.
- End to end project delivery from Scratch on JIRA Service desk and JIRA Software.
- Worked on Healthcare and Insurance domain following 20*5 SLA adherence.
- Upgrading JIRA and Confluence on Windows Platform.
- Training sessions for team members and new resources.
- Creation and authorization of SOPs for the web applications of the Known Issues and administration.
- Created procedures for system monitoring, recovery, backup and optimization
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
Software Engineer
Pramati Technologies Pvt. Ltd.
Bangalore
05.2013 - 09.2015
- Financial Applications Administration.
- User Access audit and Management.
- Rendered L1/L2 support for SharePoint Application with strict adherence to SLA process.
- Client services support 24*7.
- Mentored new team members.
Education
Bachelor of Technology - Electronics And Instrumentation Engineering
School of Engineering & Technology, HNB Garhwal
Uttarakhand 09.2008 - 08.2012
Skills
JIRA
Confluence
SharePoint
Servicenow
SCRUM
Agile
Excel
GITLAB
Systems Development Lifecycle Management
Agile Methodology
Strategic planning design
Customer relationship management
Certification
GITLAB Certified Associate
Timeline
Certified Scrum Master
08-2023
Senior Technical Lead
Aristocrat India Pvt Ltd
09.2022 - Current
GITLAB CI/CD Specialist
06-2022
GITLAB Certified Associate
05-2022
Production Analyst
Natwest Group
04.2022 - 09.2022
Team Lead
HCL Technologies Pvt Ltd
02.2021 - 04.2022
Senior Engineer 2
Aristocrat India Pvt Ltd
02.2019 - 02.2021
ITIL V4
09-2017
Senior Software Engineer
Mercer India Pvt Ltd
09.2015 - 02.2019
Software Engineer
Pramati Technologies Pvt. Ltd.
05.2013 - 09.2015
Bachelor of Technology - Electronics And Instrumentation Engineering
School of Engineering & Technology, HNB Garhwal
09.2008 - 08.2012